The General Exchange Tariff (GET) Process is one avenue for all Qwest Wholesale customers - whether you operate as a CLEC, Reseller, Internet Service Provider (ISP), system integrator, enhanced service provider, service management company, or other type of service provider - to purchase the telecommunications products and services provided in Qwest's retail general exchange tariffs, catalogues, and price lists as well as certain other information/enhanced service commercial offerings.
Products and services ordered through the GET process may be used for administrative purposes or for your re-branding and marketing as elements or components in your end user offerings.
GET customers can locate Qwest Retail Products, Rates, and Services at the Qwest Retail web page. Please review this information at the Retail site for Small Business and/or Medium-Large Business, then return to the Wholesale GET site to place your order.
Because the GET Process allows you to purchase any available Qwest retail product or service, visit www.qwest.com to review general and residential information, Small Business and Large Business for specific product solutions, availability, and rates.
Qwest products and services are available where facilities exist throughout Qwest's 14-state local service territory.
Qwest Tariffs, Catalogues, and Price Lists, including regulations and policies, are located in the state specific Tariffs/Catalogs/Price Lists.
The GET Process is available to all Qwest wholesale customers. All terms and conditions and rates of the products and services under the applicable Tariff or commercial contract, if applicable, govern the relationship of Qwest and the wholesale customer under the GET process.
It is customer's responsibility to obtain any necessary authority, certificates or registrations necessary to offer services to end-users.
Monthly Recurring Charges (MRCs) and Nonrecurring Charges (NRCs) for products and services purchased via the GET process apply and are provided in the Tariff or under terms and conditions and rates of another wholesale agreement.
| Features | Benefits |
| Available to all Qwest wholesale customers | Whether you operate as a CLEC, Reseller, ISP, system integrator, enhanced service provider, service management company, or all of the above, the GET Process is available to you for administrative use or for use as elements or components in your end user offerings. |
| Available throughout Qwest's 14-state local service territory. | Our network offers certainty and ubiquity of service at compelling rates in rapidly growing, geographically diverse market areas without the cost of buying or building field facilities. |
| Ordering via the GET process is easy and fast! | The GET process provides a nearly retail level of individualized service and ordering. |
If you are a new wholesale customer and are interested in doing business with Qwest wholesale, please visit the Prospective Customer Inquiry Form.
If you are an existing customer and need some assistance, contact your Qwest Sales or Service Manager. To identify your Qwest Account or Sales contact, visit the Qwest Wholesale Information Tool.
To request a copy of a Customer Service Record (CSR) for any of your existing GET accounts, call the Interconnect Service Center (ISC) at 866 434-2555 or fax a completed CSR Request Form, to 888 796-9089.
The resulting CSR output will be delivered to you by fax. For larger CSRs (85 pages or more) the output will be mailed. You will receive your requested CSR within 3 business days of sending your request to Qwest.
To ensure that the correct account information is retrieved, it is necessary to provide the 13-character Telephone Number (TN) when you request a CSR. The TN is comprised of the following:
Service requests for new installation, line adds, changes, moves, or any other activity must be submitted to Qwest using the specific forms provided below.
To request new or to change your existing residential or business lines, packages, or features or Qwest Broadband Service use:
To request that a TN(s) from another provider be ported into the Qwest switch for new lines, use:
To request new or to change your existing analog, DS-0, DS-1, DS-3, DDS, SST, SHNS, HDTV-Net or OC-n level Private Line circuits, use:
To request new or to change your existing Ethernet Virtual Connection (EVC) use:
To request new or to change your existing Metro Optical Ethernet (MOE) use:
To request new or to change existing Primary Rate Interface (PRI), Digital Switched Service (DSS), or /Uniform Access Service (UAS) use:
To request new or to change existing ISDN Basic Rate Interface (BRI) Single Line Service (SLS):
To request new or to change existing GeoMax or QWave Service, use:
To add, change, or delete directory listings for any GET service, use:
To request billing name or other record changes to existing accounts, use:
To change the Primary Interexchange Carrier (PIC) and/or /Local Primary Interexchange Carrier (LPIC) on any existing GET service, use:
To disconnect any GET service, submit:
Please contact your Qwest Sales Manager prior to submitting an order for the following services to determine if a contract is necessary:
Before requesting installation of new Qwest Broadband service, you must perform Loop Qualification to determine if, and at what speeds, broadband service is available at the end user's location. Loop qualification will return the highest speed available for that location and is available by following the simple and fast internet address qualification tools on www.qwest.com under the Small Business or Residential Internet menus by providing either an existing TN at or the listed address of the end user premise.
Qwest Wholesale Broadband (QWB)
With QWB, we will deliver to your residential and business end-users fast and reliable stand-alone (data-only) high speed internet connectivity and continuous, dedicated access to Qwest's ISP services. QWB is billed to you at compelling wholesale rates based on your in-service volumes or specified volume commitment. With significant discounts off of residential and business retail rack rates, you're sure to agree that QWB offers compelling margin opportunities while helping to complete your end user service offerings! See QWB for additional information.
The following products are provided in Qwest's Tariffs and are available to you, however orders for these products are not submitted via the GET Process. Please contact your Qwest Account or Sales Manager for ordering assistance:
Information and forms for tax exemption are available in Billing Information - Taxes and Tax Exemption.
FCC Surcharge Exemption is provided at the account level only with a complete and accurate Surcharge Exemption Certificate. To receive FCC Surcharge Exemption for each account, you must provide the certification per account or certify exemption on each submitted order request. Click here for a copy of the FCC Surcharge Exemption form.
For FCC Surcharge exemption on Private Line requests only, you may use the fields on the form to certify exemption or use the FCC Surcharge Exemption form.
When your complete and accurate service request is received, Qwest will send you an initial order acknowledgement to let you know we received your request. Once Qwest has finished typing the order, we will send a final order acknowledgement, also known as an FOC, letting you know the order numbers and due dates for your service request. The FOC is your final acknowledgement unless a delay on your order occurs.
To ensure the highest quality of service, timeframes and processes for order requests that require project work or significant service order quantities must be negotiated. Please contact your Sales or Account Manager to begin this process.
Qwest contact information is located in the Qwest Wholesale Information Tool (QWIT).
| Contact | Number |
| GET Ordering Email | dulisp2@qwest.com |
| GET Billing Questions and Disputes | 800 335-5672 |
| GET Invoice Copies, Bill Copies | Get.inquiries@qwest.com |
| Repair - Non-Designed Services | 888 405-0083 opt 1 |
| Repair - Design Services | 800 223-7881 opt 2 |
| Repair - Broadband | 800 247-7285 |
| Directory Listings Email | GETlistings.Complex@qwest.com |
| Delayed Order | 866-434-2555 - Products ordered on GET forms 800-244-1271 opt 3 - Products ordered on ASR forms |
| LIS/Feature Group | 800-244-1271 |
| Wireless Type 1 & 2 Group | 800 244-1271 |
| Private Line | 800 244-1271 |
CSIE Call Center representatives are available by dialing 866-434-2555 or csie@qwest.com *Monday-Friday 7:00 AM - 7:00 PM Mountain Time Zones to support:
*For all e-mails sent, a call center database ticket will be opened. Status assigned to that ticket is based on the guidelines found in the Ordering Overview. If your contact requires assistance within two hours, Qwest recommends you call and not send an e-mail. Qwest will respond to your e-mail via a phone call and provide you with the call center database ticket number. Include your "can be reached" telephone number in your e-mail.
Qwest Repair is available on-line and can be accessed via www.qwest.com.
On a monthly basis, Qwest will provide you billing information that will provide summary account detail as well as end-user sub-account information.
Universal Service Order Codes (USOCs) and Field Identifiers (FIDs) are used by Qwest to provision and bill most products and services. Generally, USOCs and FIDs are accompanied by a description. To identify USOCs and FIDs, see USOCs and FIDs Overview.
MRCs and NRCs billed in advance and usage and governmental charges, unless you are tax exempt, are billed in arrears. You will pay all billed charges by the due date set forth in your billing statement, as well as any Late Charge. You will be charged for each additional copy of your bill.
General dispute process activities are described in the Billing Information - Dispute Process.
Last Update: October 27, 2010
