QControl is a secure proprietary on-line and web-based application that provides instant access and management control over a broad range of Qwest National Wholesale Products and Services.
Qwest® Wholesale Customers will need to only log into QControl self service web portal to access its features as well as those of the traditional Remote Control® (RMC) application.
Click here to access the QControl Application Login Screen..
QControl provides the user a comprehensive set of management tools including:
Home Module - The QControl Home module provides you access to all modules within the system. This module provides you access to QControl Products and Services, access to the Resource Center and a link to contact Qwest.
Toll Free Application - The Toll Free Product application in QControl allows you to view the inventory of Toll Free services associated to your QControl ID. In addition, you have the ability to reserve numbers, run utilization, configuration and summary reports, view and modify existing call plan routes, and access repair tickets for your Toll Free services.
Data Application - The Data Product application allows you to manage your domestic Asynchronous Transfer Mode (ATM) and Frame Relay services associated to your QControl ID. Some of the features available under the Data product include access to inventory, the ability to request & view reports, check alarm status, view network maps, and view/create repair tickets.
Dedicated Hosting (DH) Application - The Hosting Product application allows you to manage your DH services associated to your QControl ID. Some of the features available under the Hosting product include access to inventory, the ability to request and view reports and access to your account information through a Hosting Portal.
Qwest® IQ Net (DIA) Application - The Qwest IQ Net (Wholesale version known as DIA) Product application allows you to manage your DIA (Dedicated Internet Access) services associated to your QControl ID. Some of the features available under the Qwest IQ Net product include access to inventory, the ability to request and view reports, configuration status and the ability to create and monitor repair tickets.
Long Distance (LD) Application - The LD Product application allows you to view a listing of your LD inventory associated to your QControl ID. You also have the ability to filter and/or download your inventory and the ability to create and monitor repair tickets. In addition, the LD product application provides you the ability to view your Project Accounting Codes (PAC). Included in this application is your Dedicated Long Distance (LD) inventory. This application allows you to filter and download your inventory, as well as open repair tickets.
eBilling Module - The eBilling module allows you to access your online bills (eBills), specify your delivery options, request and view a history of your charges and add more billing accounts to your QControl ID.
IP Addressing - Allows you to manage New IP Addressing, Return IP Addressing, Multiple Circuit IDs and SWIP (Shared Wholesale Project) abuse.
DNS - Allows you to manage New DNS, Modify Existing DNS, Reverse DNS, Delete DNS, and check for DNS availability.
Routing - Allows you to add or delete routing configurations for your network.
Configuration Requests - Allows you to track the status of your configuration requests.
Repair Module - The Repair module allows you view or create tickets for your products and services that are associated to your QControl ID.
Note: You can issue repair tickets for only those products supported by the QControl Repair module, which may include the following products:
Based on the products associated to your QControl ID will determine the type of repair tickets you will be permitted to create. In addition, you will be able to create repair tickets on a product labeled "QControl", this will allow you to enter tickets for any miscellaneous issues with the QControl tool.
RMC Module - The RMC module allows you to access the traditional Remote Control functionality with one seamless login from the QControl system. RMC provides the user with a comprehensive set of management tools.
The Qwest Control User Guide is designed for resellers and carriers of Qwest Wholesale services who are responsible for managing accounts and service components. This user guide also provides the user with the following information about the QControl System:
The Qwest Control Administration User Guide is designed for resellers and carriers of Qwest Wholesale services who are responsible for administration of users and accounts. This manual also provides the user with the following information of the QControl System:
QControl is a complimentary service for Qwest Wholesale customers. This service empowers Wholesale customers to manage their business with Qwest.
QControl has several user access options available allowing the customer to customize their staff's access.
Support for QControl issues is available Monday through Friday 8:00am to 8:00pm (EST) by contacting the Wholesale National Customer Care center at 800 291-7707 or 614 215-3303 for International customers.
For after hours non-emergency issues, please leave a voicemail message with the Customer Care center.
For after hours emergency issues, please contact the Qwest Helpdesk at 888 796-9102 or 720 348-6846 (option 2). Support is available from 7am to 12am EST.
For specific questions regarding your Qwest service agreement, products or services should be referred to your Service Manager.
Last Update: February 4, 2011
