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Phone Service Troubleshooting Guide
More Help Repair Contacts

Residential:
800-573-1311

Small Business:
800-954-1211

Servicio en Español
800-564-1121
7AM - 9PM (MT) M-F
8AM - 4:30PM (MT) Sat

Problem Selection

Troubleshoot phone service problems to avoid potential charges for a service visit by a Qwest technician.

Select the problem you are having below.

Phone Service Problem

I don't have a dial tone

I hear noise on the line

Unknown voices on the line

I can't make local calls

I can't make long-distance calls

People can't call me

Wiring or physical equipment

Other phone service problem

Calling Features Problem

3-Way Calling

Business Voice Messaging

Caller ID Blocking

Call Curfew®

Call Following®

Call Forwarding

Call Rejection

Call Waiting

Call Waiting ID

Caller ID

Caller ID with Privacy+®

Continuous Redial

Dial Lock®

Do Not Disturb

Last Call Return

No Solicitation

Priority Call

Voice Mail

Other

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