Contact Center
Contact Center Products
Utilizing a network-hosted platform, Qwest's Hosted Contact Center and IVR solutions let you provide exceptional customer service without the big price tag. Because our services integrate with your existing systems, you can avoid large capital outlays and reduce networking and system maintenance costs.
With our call center and IVR solutions, you can use templates or custom built applications to enable a single view of call activity across all systems and locations.
The Qwest [Hosted] IVR service has made a dramatic improvement in virtually every area of our business. The reliability and call quality ensures we represent our client's brands well; callers get to the right person faster; and we now offer IT turnaround support for our marketing and sales teams measured in hours, not days.
Rob Cope,
Senior Director of Finance,
Discover the World Marketing.
