| Qwest Control®
Course Description
This self-directed, web-based course provides an overview of
Qwest Control®. It also covers the various tools
in Qwest Control® which will assist you in managing
your business and includes practice exercises.
Qwest Control® is a proprietary on-line web-based (secured)
application that provides instant access and management control
over a broad range of Qwest products and services including:
- Asynchronous Transfer Mode (ATM)
- Dedicated Hosting
- Dedicated Internet Access(DIA)
- Frame Relay
- Toll Free
- Wholesale Dial
- Long Distance (LD)
- Billing Services
- Configuration Management
- Inventory Status
- Live Help
- Network Management
- Repair Management
- Reporting Tools
- Statistics
- Seamless access to Remote Control
- And much more!
Qwest Control® allows you to take control over your virtual
enterprise. Get real-time updates and reports on your communications
systems by using Qwest Control services through your Web browser.
Course Objectives
Upon completion of this course, the student will be able to:
- Understand the functionality of Qwest Control®
- Navigate through Qwest Control®
- Recognize the various products applications
- View and/or generate specific product reports
- View eBills
- Enter and track configuration requests
- View or create repair tickets
- Manage users accounts
- Recognize and access the Remote Control Portal
Prerequisites
Audience
The target audience for the training is primarily Qwest national wholesale customers,
resellers, and carriers, but the training is available to anyone
who would like an overview of the subject. We believe this training
will assist you in gaining a better understanding of the product
and processes, and will allow you to be more effective in working
with the Qwest Sales and Service Team.
Course Length
This course takes approximately 4-5 hours to complete.
Course Registration
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Customers with Disabilities