This web page includes information about Event and Systems Notifications & Process, the latest Events that may be occurring, Systems Notifications, how to escalate technical issues, and other Wholesale Systems Help Desk related information.
Learn about System Events that have been identified, their business impacts, known workarounds and resolutions.
Learn about current or future OSS functional changes that may affect CLECs.
View System Notifications Information
This process defines how technical issues may be escalated by representatives from Qwest or the CLECs. It provides for assignment of escalated issues to designated Escalation Management Contacts. This process addresses escalations of technical issues associated with Wholesale Systems business functionality. Representatives of Qwest or the CLECs may request escalations. The process covers activities beginning with an escalation request and ending with escalation termination.
Download
the Qwest & Competitive Local Exchange Carrier (CLEC) Escalation
of Technical Issues Process
Download
the Technical Escalations Contact List
The IT-WSHD supports CLECs that are in production who have questions regarding connectivity issues, outputs, and system outages. They do not support functional ("how to") questions concerning systems or applications. The IT-WSHD serves as your single and first point of contact. If the IT-WSHD is unable to assist you with a question, they will refer the information to the proper subject matter expert (SME), who will contact you directly or pass the resolution information to the IT-WSHD. The Help Desk professional will then call you to provide the information and confirm resolution.
IT-WSHD Telephone Number
(888) 796-9102
IT-WSHD Hours of Operation
Monday-Friday 6:00a-8:00p Mountain
Saturday 7:00a-3:00p Mountain
IT-WSHD Qwest System Event Notification
Download
Instructions for subscribing to Qwest System Event Notification.
Download CMP approved Notification Intervals and Severity Levels
Last Update: September 29, 2009
