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Customer Service Inquiry and Education (CSIE) Ticket Submission Form

The Customer Service Inquiry and Education (CSIE) Center provides prompt resolution to issues regarding your account. For assistance from the CSIE, please complete the form below. After submitting your request, you will be contacted by a representative to discuss your issue according to your inquiry or reason for submitting a ticket based on standard intervals.

For additional information about the CSIE Ticket Submission Form standards, please download the CSIE Ticket Submission Form Process Guide.

If you are having a maintenance or repair issue, please contact the Wholesale Systems Help Desk at 888-796-9102 and your concerns will be addressed and supported.

Fields marked with an asterisk (*) are required.

Customer Information
Clec ID *
Your Name *
Your Last Name *
Contact Phone Number * (enter as 2065551212)
Extension  
Email Address *
PON  
LSR Number  
End User Name  
ATN / BTN * (enter as 2065551212)
Problem Description

Problem Description

(3,800 characters maximum)

*
    characters left
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