Based on the Wholesale Products and Services in your Interconnection Agreement, to support your service delivery functions, Qwest offers you various tools and electronic methods to access Qwest's Operations Support Systems (OSS). Electronic access to ordering and repair systems, as well as billing outputs for Interconnection Products and Services, can be accomplished via Direct Connection and Web Access.
Log on to download data files to your local PC or network server. Requires you purchase and install CONNECT Direct software (WIN 95 version) for output files. Contact your Qwest Service Manager to obtain specific requirements.
Allows processing large volumes of ordering, repair and data requests and recommended if you will be generating large data volumes or if you have more than 50 staff members who will be accessing our ordering and repair systems. Requires you to install a full T1, fractional T1 or Frame Relay circuit with software requirements that may include CONNECT Direct (NDM), or File Transfer Protocol (FTP) based on the use of the circuit.
Provides access to numerous Qwest systems to process orders, download data and/or access your billing data files from your PC using a web browser.
Contact Qwest's IT-Wholesale Systems Help Desk at (888) 796-9102 for assistance if you experience problems connecting to Qwest once your connectivity and security access has been established. Additional information about Qwest's Information Technologies Wholesale Systems Help Desk (IT-WSHD), including hours of operation, can be found in the Wholesale Systems Help Desk Section of our OSS Production Support web page.
Information about the Unplanned Notification Process can be obtained from Qwest's OSS Production Support.
The following is a list of resources, systems and network tools available that support the pre-ordering, ordering, repair and maintenance functions through data files, access to systems for ordering and repair, and billing files:
CLEC PIC / LPIC
Verification Process
Submit and receive batch files containing PIC/LPIC information
Customer
Electronic Maintenance and Repair (CEMR)
Graphical user interface for trouble administration activities
such as creating and editing trouble reports, monitoring status
and reviewing trouble history on Circuit IDs
Directory Listing
Inquiry System (QPID-DLIS)
Information on Directory Listing Inquiry System
Electronic
Customer Reporting (ECR)
Provides access to CLEC Performance Results Report
FLI – Fiber Data Reports Tool
Information on fiber facilities is contained on Fiber Data
Reports User Guide.
Submit Local Service Requests via our web based IMA Graphical User Interface (GUI) or our Extensible Markup Language (XML) tools.
Mediated
Access Electronic Bonding Trouble Administration (MEDIACC-EBTA)
Electronic gateway used primarily to process mechanically
telephone circuit repair activities
Metallic Designed
Facility Inventory Tool (MIT)
Information contains installed and spare copper spans between
the Central Office and some other location. This other location
could be either another Central Office or a customer location.
Qwest Online Request Application (QORA)
Use a Graphical User Interface (GUI) to electronically submit Access Service Requests (ASRs) to request trunking and facilities between you and Qwest for Local Interconnection Services, interstate and intrastate-switching access, and private line transport services offered for the origination and/or termination of inter-exchange traffic. Or, submit those ASRs electronically via our QORA NDM and Unified Ordering Model (UOM) gateways.
The matrix below identifies the documents and forms used to establish and/or change connectivity and security to Qwest's OSS tools for the access methods summarized in the Introduction Section of this document. Downloadable documents and forms are available in Systems General Information.
| Access Method | Tool or Data File | Forms Need to Submit |
| Dial Up |
|
|
| Direct Connection | ||
| Web Access |
|
The Qwest Protected Internet Delivery User's Guide can be found at http://www.qwestservice.com/ The User's Guide provides system and user requirements for applications and data transfer on internal and external networks. |
MS Excel Downloads:
Local Qwest 101 "Doing Business with Qwest"
View additional Qwest courses in the Course Catalog.
Last Update: December 18, 2009
