· The terms and conditions for Qwest services can be found in our Tariffs, Catalogs and Rate Schedules.
· If you receive a tariffed business or residential service, the Tariff governs the provision of your Qwest service.
· Tariffs for Washington regulated services are filed with and approved by the Washington Utilities and Transportation Commission (WUTC) and serve as the contract between Qwest and you for Commission regulated services set out in the tariffs.
· Qwest Catalogs and Rate Schedules contain the terms and conditions for Qwest's formerly tariffed and price listed services and most deregulated services. Formerly tariffed and price listed services remain under Commission oversight for, among other things, customer complaint resolution. Deregulated services are not under the jurisdiction of the WUTC and are identified as deregulated in the Catalog.
· If you receive a formerly tariffed, price listed or deregulated business or residence service pursuant to a signed contract or other agreement with Qwest and it is currently in effect, then its terms will govern the provision of that service along with any applicable terms in the Catalog or Rate Schedule.
· If you receive a formerly tariffed or price listed or deregulated business service not covered by a signed contract or other effective agreement (including expired contracts or term agreements that have not been renewed), the Catalog or Rate Schedule governs the provision of your Qwest service. A summary of certain important provisions in the Catalog or Rate Schedule are outlined, for formerly price-listed business services, in the Notice of Catalog Terms for Qwest Local Exchange Services (Business Services). For formerly tariffed business and residence services, see the Notice of Catalog Terms for Qwest Corporation Services in Washington for a similar summary of important Catalog provisions.
· If you subscribe to a formerly price listed long distance service, separate Rate Schedules govern the provision of your Qwest service, depending on whether you subscribe to Qwest Communications Corporation provided interstate and international long distance, or to Qwest Long Distance Corporation provided intrastate long distance. A summary of certain important provisions in the Rate Schedule for intrastate long distance is in the Notice of Catalog Terms for Qwest Intrastate Long Distance Services. For information about interstate and international long distance service, go to Qwest Long Distance Services.
· As a user of any of the services or features in the Catalog or Rate Schedule, you do not need to sign an agreement, but use of Qwest services constitutes acceptance of, and agreement to the terms and conditions in the Catalog or Rate Schedule.
· Qwest may change the terms and conditions of your formerly tariffed, price listed and deregulated services by adding to or making changes to the Catalog, Rate Schedule or separate contract/agreement and giving you reasonable notice of important changes, such as rate increases, instead of filing them with the Commission.
· If you have questions about your services or products, contract or term agreement, Catalogs, Rate Schedules, or Tariffs, you may contact Qwest Customer Service at 1 800-244-1111 for residential customers or 1 800-997-9378 for business customers.
· You can find general terms and conditions for Qwest's services in Section 2 of the Qwest Tariffs, Catalogs, and Rate Schedules at http://www.qwestservice.com:8000/Q_Tariffs/WA/index.htm.
· You may still file complaints regarding Qwest's formerly tariffed or price listed services - or the Catalog or Rate Schedule itself - with the Commission. To see copies of the Tariffs, Catalogs, or Rate Schedules in their entirety, please go to http://www.qwestservice.com:8000/Q_Tariffs/WA/index.htm or visit our offices in Denver at 1801 California Street. On the main floor please inquire at the Qwest Reception Area or the lobby reception desk.