Features

• 3-Way Connection—Brings together three callers in separate locations on one call.
• Multiple Locations—Works with both local and long-distance calls.
• Private Conversations—Gives you the option to conference or talk privately with the third party.
• Pay Per Use Option—Enables you to make 3-way calls from any telephone without subscribing to 3-Way Calling.

Benefits

• Improve communication by holding 3-way calls—even when the parties are in different locations.
• Simplify planning by bringing up to three people together on one call.
• Host 3-way conference calls without tying up other incoming lines.

View User Guide

Measured service and long-distance charges may apply for all completed calls. Available in most areas. Some restrictions apply. No access code is required to activate a three-way call. Instant Service 3-Way Calling Blocking can be put on a 3-Way Calling subscriber's line to prevent Instant Service 3-Way Calling. Toll charges apply when a 3-Way Calling subscriber adds a long distance number to an existing call. The total number of activations appears on the bill. If a 3-Way Calling subscriber activates a three-way call to a billable number, the billable portion of the call will apply and bill as it normally does, in addition to the Instant Service 3-Way Calling charge. If a 3-Way Calling subscriber does not depress the switch hook at least 2 seconds between calls they could inadvertently invoke Instant Service 3-Way Calling. However, the three legs of the three-way call must merge and the three-way call must last at least 15 seconds before billing will occur. North Dakota: Instant Service 3-Way Calling is not available in some areas.

Standard Features

• Large Mailbox—Holds up to 35 messages at one time.
• Greeting Options—Provides a choice between a standard greeting with your name, a standard greeting with your phone number, and a personal greeting.
• Long Greeting—Gives you up to 90 seconds for your greeting.
• Distribution Lists—Enables you to create up to 15 lists, each with up to 25 Business Voice Mail subscribers, so you can send a message to a whole group simultaneously.
• Response Choices—Lets you copy, send or reply to messages from other Business Voice Mail subscribers from within your mailbox.

Optional Features

Choose from these optional features, available for an extra charge:

• Scheduled Greetings—Plays one greeting during business hours and a second one when your business is closed.
• Additional Mailbox Capacity—Retains an additional 50 messages, for a total of 85, in your mailbox.
• Call Router Options—Gives you a choice of two ways to direct callers to specific telephone numbers or mailboxes:
  • Small Router—Directs callers to up to nine mailboxes that are on your billed account plus an option to return to another number.
  • Large Router—Directs callers to nine destinations, which can either be mailboxes on your billed account OR local telephone numbers.
• Extension Mailboxes—Divides your mailbox into one main mailbox and up to three extension mailboxes and enables you to control the greeting, recorded name and password for each extension.
• Message Notification—Enables you to program in a 10-digit number where you will be notified when a message is left in your mailbox. Choose whether you want to be notified on all calls or just urgent calls, and whether you want to be notified immediately or with a scheduled delay.
• Message Waiting Indication—Gives you an interrupted dial tone when you have a new message in your mailbox. If your phone has a visual indicator, this light will also go on when a new message is waiting.

Benefits

• Be confident that all your calls get answered, whether you're on the phone, online or away from the office. In fact, Business Voice Mail can answer multiple calls simultaneously, so you can be sure your calls will be answered.
• Create a professional image that adds value to your business—all you need is a touch-tone phone and Business Voice Mail.
• Enjoy the convenience of retrieving messages or changing your greeting from any touch-tone phone, regardless of your location.
• Control who listens to and erases messages by providing personalized security codes for each mailbox.
• Save time with group distribution lists. They enable you to send a message to as many as 25 Business Voice Mail subscribers at one time.

View User Guide

Some restrictions apply. Service not available in all areas. Long-distance charges apply for customers who access their service from outside local calling areas. Business Voice Mail requires use of a touch-tone phone.

Features

• Automatic Forwards—Transfers your business calls to another local, long-distance or wireless number when activated.
• Easy Programming—Enables you to use your touch-tone phone to program business calls to follow you wherever you go.

Benefits

• Forward your calls to a number that's convenient for you—your cell phone, an answering system, an international number, your pager or any local or long-distance number.
• Give your customers a seamless transition—they won't even know their calls were forwarded—without dialing multiple numbers to reach you.
• Relax and enjoy a more flexible schedule knowing you won't miss an important call.

Related Features

• Selective Call Forwarding
• Remote Access Forwarding

View User Guide

Option

Call Forwarding Busy/Don't Answer

Forward incoming calls to your voice mailbox if your phone line is busy or goes unanswered.

Available in most areas. Some restrictions apply.

When forwarding calls to a long-distance number, toll or usage charges may apply. These calls are also subject to long-distance calling rates. Calls may be forwarded to a pager. Callers should be made aware of forwarding to the pager to prepare them to enter the appropriate information. Cannot forward to certain international numbers. Measured service charges may apply for completed calls.

Features availability varies by customer. Prices exclude taxes, surcharges and other fees. May require equipment purchase or rental at additional charge. Subject to applicable restrictions, tariffs and service agreements.

Service area will determine the maximum number of digits that can be programmed for the Call Forward number and whether or not an international number can be programmed. Additional long-distance/toll calls may apply.

Features

• Privileged Caller List—Enables you to select up to 15 or 25 phone numbers to forward depending on your service location.
• Automatic Forwards—Transfers calls from callers on your list to your wireless phone, pager, answering system or international number when the service is activated.
• Easy Programming—Enables you to use your touch-tone phone to program your calls to follow you wherever you go.

Benefits

• Don't miss a high-priority call because you're not at your desk.
• Forward your calls to a number that's convenient for you—your cell phone, an answering system, an international number, your pager or any local or long-distance number.
• Give your customers a seamless transition—they won't even know their calls were forwarded—without dialing multiple numbers to reach you.
• Relax and enjoy a more flexible schedule knowing you won't miss an important call.

Related Features

• Call Forwarding
• Remote Access Forwarding

View User Guide

Available in most areas. Some restrictions apply.

When forwarding calls to a long-distance number, toll or usage charges may apply. These calls are also subject to long-distance calling rates. Calls may be forwarded to a pager. Callers should be made aware of forwarding to the pager to prepare them to enter the appropriate information. Cannot forward to some international numbers. Measured service charges may apply for completed calls.

Selective Call Forwarding will not work on a wireless phone that's out of range of service or has been turned off. Please contact your wireless service provider for additional information or restrictions.

Features

• Remote Access—Activate, deactivate or change your "forward to" number from any touch-tone phone.
• Automatic Forwards—Transfers your business calls to another local, long-distance or wireless number when the service is activated.
• Easy Programming—Enables you to use your touch-tone phone to program your calls to follow you wherever you go.

Benefits

• Remotely forward calls from your office 24 hours a day, 7 days a week, so your calls can follow you almost anywhere.
• Forward your calls to a number that's convenient for you—your cell phone, an answering system, certain international numbers, your pager or any local or long-distance number.
• Give your customers a seamless transition—they won't even know their calls were forwarded—without dialing multiple numbers to reach you.
• Relax and enjoy a more flexible schedule knowing you won't miss an important call.

Related Features

• Call Forwarding
• Selective Call Forwarding

View User Guide

Available in most areas. Some restrictions apply.

When forwarding calls to a long-distance number, toll or usage charges may apply. These calls are also subject to long-distance calling rates. Calls may be forwarded to a pager. Callers should be made aware of forwarding to the pager to prepare them to enter the appropriate information. Cannot forward to certain international numbers. Measured service charges may apply for completed calls.

Features

• Automatic Alerts—Notifies you with a special tone when you're on the phone and another call is coming in. Answer it with the push of a button.
• Feature Suspension—Enables you to temporarily turn off Call Waiting if you're making a call that you don't want to be interrupted.

Benefits

• Give your customers and partners the time they need. With Call Waiting, you won't need to cut conversations short because you're expecting another important call.
• Keep your business growing—and know that customers can get through—even when you're on another call.

Related Features

• Selective Call Waiting
• Call Waiting ID
• Custom Ringing
• Long Distance Alert®

View User Guide

Not available in some areas. Some restrictions apply.

Features

• Privileged Caller List—Enables you to select up to 25 phone numbers, area codes, or area codes plus prefixes that you want to receive alerts about while you're on a call.
• Automatic Alerts—Notifies you with a special tone when you're on the phone and someone on your list is calling. Answer it with the push of a button.
• Feature Suspension—Turns Selective Call Waiting off when you want to be notified of ALL calls—those on your Privileged Caller List and all others.

Benefits

• Don't miss a call from someone important because you're on another call. When you hear the special tone, you'll know the second call is one you'd like to answer.
• Give your customers and partners the time they need. With Selective Call Waiting, you won't need to cut conversations short because you're expecting another important call.
• Keep your business growing—and know that customers can get through—even when you're on another call.

Related Features

• Call Waiting
• Call Waiting ID
• Custom Ringing
• Long Distance Alert®

View User Guide

Available in most areas. Up to 25 numbers of 3, 6 or 10 digits can be placed on the Privileged Caller List. Unavailable numbers including some long-distance and operator-assisted calls will not activate Selective Call Waiting tones. Selective Call Waiting is provisioned in OFF mode for Custom Ring numbers and needs to be turned on through the Update Center to be functional. Other restrictions apply.

Features

• Caller ID Display—Shows you incoming callers' names and phone numbers while you're on the phone. That way, you can choose to take the second call or wait and return it later.
• Automatic Alerts—Notifies you with a special tone when you're on the phone and another call is coming in. Answer it with the push of a button.
• Feature Suspension—Enables you to temporarily turn off Call Waiting if you're making a call that you don't want to be interrupted.

Benefits

• Manage your business calls more easily with Call Waiting ID—you'll know who is calling, even when you're on the phone.
• Give your customers and partners the time they need. With Call Waiting ID, you won't need to cut conversations short because you're expecting another important call.
• Keep your business growing—and know that customers can get through—even when you're on another call.

Related Features

• Call Waiting
• Selective Call Waiting
• Custom Ringing
• Long Distance Alert®

View User Guide

Not all calls can be logged or displayed. Services not available in all areas. Compatible display unit available separately at additional charge.

Features

• Distinctive Beep or Ring—Alerts you to incoming long-distance calls when you're on another call.
• Call Waiting Extension—Works with Call Waiting by identifying long-distance (vs. local) calls with a unique sound.

Benefits

• Enjoy Long Distance Alert® for FREE if you have Call Waiting—no activation or installation fees and no monthly charge.
• Don't miss another long-distance call. Even if you're on another call, Long Distance Alert makes it easy to identify and answer long-distance calls and they're coming in.

Related Features

• Call Waiting
• Selective Call Waiting
• Call Waiting ID
• Custom Ringing

View User Guide

Service not available in all areas. Service not compatible with some Custom Ringing features. If you have this service, rings may not be distinctive.

Features

• National Reach—Makes it easy for you to use your touch-tone phone to forward calls to any phone number that can be dialed directly, including long-distance numbers.
• Mini Conferences—Enables you to stay on the line to introduce the caller, host a three-way call and hang up without disconnecting the call.

Benefits

• Send calls anywhere, anytime, so your customers can reach the correct person with just one call.
• Free your phone line for more calls by efficiently directing callers to the right person right away.

View User Guide

Features

• Caller Identification—Displays the names and phone numbers of local and long-distance callers when that information is available.
• Call Log—Stores the name and number of the caller, along with the date and time of the call, even if you don't answer the call.

Benefits

• Choose calls you want to answer and ignore unwanted calls.
• Be prepared to answer calls because you know who's calling.
• Return calls at your convenience using stored names and numbers.

Related Features

• Last Call Return
• Anonymous Call Rejection

View User Guide

Not all call information is logged or displayed. Name and number displayed is that of line that caller is using. Compatible display unit required at an additional charge. Not available in all areas. Some restrictions apply.

Features

• Audio Message—Gives you the last caller's phone number when you dial *69 (information not available for all calls.)
• Automatic Call-Back—Dials the phone number of the last incoming caller when you press 1.
• Continuous Redial—Retries the phone number of the last incoming caller for 30 minutes if the caller's line is busy, and then alerts you with a distinctive ring when the call can be completed. Works with rotary dial phones, too—just dial 1169.
• Call Cancel—Stops trying the number when you press *89 (1189 from a rotary phone).

Benefits

• Know who's calling, even if they don't leave a message.
• Return calls quickly and easily with the automatic call-back option.
• Get instant access to Last Call Return from your phone, anytime.

Related Features

• Caller ID
• Anonymous Call Rejection

View User Guide

Available in most areas. Not all calls will be identified, and some calls may be identified but may not be able to be returned. Charges apply if the call is identified. In selected states, blocked calls cannot be returned. Some restrictions apply. Measured service and long distance charges may apply for completed calls.

Features

• Call Block—Stops your phone from ringing when an incoming call is from a blocked phone number.
• Caller Message—Tells the caller how to temporarily unblock their name and number if they want to reach you.
• Feature Deactivation—Turns Anonymous Call Rejection off when you press *87.

Benefits

• Make sure you receive important calls whether or not they're from blocked numbers. Anonymous Call Rejection is easy to activate and deactivate as needed.
• Refuse unwanted calls that appear on your Caller ID display as private or anonymous.
• Enjoy Anonymous Call Rejection for FREE if you have Caller ID or Last Call Return.

Related Features

• Caller ID
• Last Call Return

View User Guide

Not available in all areas.

Features

• Unique Numbers—Adds up to three phone numbers, which you can assign to your regular callers, to your phone line without extra equipment or wiring. You can receive incoming calls on these numbers, but you can't place outgoing calls.
• Distinctive Ring Tones—Provides a different ring pattern for each phone number to help you know who's calling.

Benefits

• Identify special customers, track advertising campaigns, distinguish between old and new customers, and identify business and personal calls.
• Impress your clients by giving them their own personal phone numbers to reach you on.
• Take control of your personal time by choosing whether you want to answer work calls after hours.
• Call Waiting
• Selective Call Waiting
• Call Waiting ID
• Long Distance Alert®

View User Guide

Calling Card, Collect and Third Number calls can be billed to a Custom Ringing number, and these calls will be itemized under the Custom Ringing number on the primary number billing statement. The same special ring is used for Custom Ringing, Priority Call and Long Distance Alert®. If you have these services, you may not be able to distinguish between calls. Other limitations and restrictions may apply.

Features

• Call Block—Stops outgoing calls to long-distance numbers, including pay-per-call (900), international numbers, operator-assisted calls, directory assistance calls and calls to toll-free numbers.
• Administrative Code—Provides secure access and more control over the use of your telephone.
• Bypass Code—Gives you the ability to override certain types of blocked calls.
• Qwest Update Center—Enables you to change your blocking profile from any location.

Benefits

• Take control of your phone charges by managing the long-distance calls permitted from your office phones.
• Customize the blocked call list to suit your needs.
• Override Dial Lock at any time with a special bypass code.

View User Guide

Features

• Listing Locator—Finds phone numbers and addresses, including new listings, around the country nationwide (U.S., Canada and Puerto Rico).
• Business-Type Search—Provides choices of companies that fit the type of business you're looking for.
• Toll-free Number Search—Gives you toll-free phone numbers for businesses that have them.
• Reverse Search—Tells you who's been calling you.
• Spanish Search—Provides phone numbers and addresses in Spanish.
• Package Call Allowance—Makes six 411 Directory Assistance calls available at no charge to Qwest Choice® package subscribers.

Benefits

• Simply dial 411 to get the numbers and addresses you need. Whether it's from your business or home phone, you'll receive fast, accurate service every time.
• Get newly listed numbers easily with Qwest's reliable, up-to-date service.

Available only to Qwest local service customers for business use. Prices/package components subject to change. Listed rates do not include taxes, incremental charges and surcharges. Directory Assistance (DA) feature requires the user subscribes to Qwest's local service.

Types

Choose from these Hunting methods:

• Series—Starts with the dialed number and tests for busy signals on each line in a prearranged order until a line becomes available or the end of the hunt group is reached.
• Multi-line—Routes calls sequentially to specified terminals that don't require telephone numbers within a group.
• Circular—Hunts in ascending order from a dialed number to the last number in the group, and then proceeds to the first number of the hunt group and continues through the group until either reaching an idle line or the number just preceding the original number dialed.
• Preferential—Gives calls to a specific number within a group priority over other calls currently hunting the same group—perfect for VIP clients.

Benefits

• Reduce busy signals and customer wait times by letting an automated system search for and connect to an available line.
• Make the most of your current phone system with Hunting instead of paying for extra phone lines.
• Take advantage of Qwest's expertise in determining which routing method works best for your business and setting up your service.

Features

• Wire Repair Plan—Covers repairs on the simple telephone wires and jacks in your office.
• Skilled Technicians—Provides expert repair service so you can be confident the work will be done right.
• Prompt Service—Makes it easy to report a problem with a single call to our Repair Service at 1 800-954-1211.
• Convenient Billing—Adds the Unistar® repair plan charge to your monthly Qwest bill as an optional service.

Benefits

• Get the security of knowing your phone lines are being repaired by skilled Qwest® technicians who are known for their excellent workmanship.
• Enjoy our high-quality repair service—available 24 hours a day.
• Rely on the 30-day limited warranty we offer on all work we do.

View User Guide

For assistance, please call 1 866-997-9378.

Terms and Conditions and Service Agreement: Unistar is our inside telephone wire repair plan (the "Plan"). It is governed by these Terms and Conditions, so we suggest you keep this Agreement for future reference.

Unistar: Provides trouble location and repair of your simple inside telephone wire and jacks, including trouble location and repair to inside wire and jacks used to provide your Qwest HSI Service, but excluding coverage and trouble location to data equipment connected to or used with your HSI Service. It does not provide repair to more complex inside wire, although, where practical, it provides so-called "cut to clear." If the trouble is found in your data equipment (modem, computer, etc.) used with HSI Service, a separate maintenance of service charge may apply. Inside telephone wire is defined as the wire that runs from our connection point (the "Demarcation Point") to the telephone jacks or outlets inside your premises that you plug your phone into. For Key and PBX systems, inside wire runs from the Demarcation Point to the last connection to your common equipment. Except for inside telephone wire and jacks providing Qwest HSI Service, inside telephone wire and jacks does not include wire or cable serving other electronic systems such as computers or entertainment systems. It does not include distribution panels or other non-wire parts of so-called structured wire systems. "Trouble location" means that Qwest will isolate the trouble with voice communication facilities moving inward from the Demarcation Point to determine if the problem is in (1) your premises inside telephone wire or premises riser cable, (2) Qwest's local exchange facilities, (3) your telephone customer premises equipment ("CPE") or (4) facilities of other carriers or providers. It does not include trouble location when the trouble is in equipment connected to or used with your HSI or any other high-speed computer service. Problems in simple inside telephone wire between the Demarcation Point and the common equipment jack serving your business within your premises will be repaired. If the problem exists in complex inside wire (larger than 6 pair), or the premises riser cable, Qwest will switch your telephone service to a new pair of wires whenever good wire pairs are available ("cut to clear"). The repair of inside telephone wire or cut to clear are the only repair functions supplied under this Agreement.

We will provide our repair work in a reasonable manner, so we may reroute wire along baseboards or some other location to avoid replacement or repair of drywall, plaster or other materials and to avoid unnecessary work.

The Plan covers existing, working jacks and wiring, but not initial installation. At least one jack in your premises must be working before the Plan is effective. Unistar does not cover trouble that exists prior to establishing telephone service or prior to establishing the Plan.

EXCLUSIONS - THE PLAN DOES NOT COVER:

• Repair or replacement of telephone sets or the cord connecting the telephone set to the jack.
• Wiring or cabling beyond the last connection to the common equipment for Key and PBX customers.
• Drilling or cutting into metal walls in order to facilitate the repair. Our technicians will work with you to complete the repair in a safe manner.
• Installation of new jacks and wiring or rewiring. For new telephone service customers, we will reconnect an existing, working jack to the main phone line, if the previous customer had the jack wired to serve an additional line.
• Cable or wiring that runs between or among separate buildings in a multi-tenant property. We suggest you discuss inside wire repair responsibility with the manager or owner. In some cases, they have arranged to handle telephone wiring repair.
• Complete rewiring for jacks and wiring not installed or existing in accordance with accepted industry standards for telephone wiring. We will repair and rewire, if necessary, the jack or outlet that is not working and offer to complete other rewiring if requested, at our regular installation charges.
• Distribution panels or other non-wire parts of so-called structured wire systems, and no part of any wiring arrangement that provides you with a service or offering of another firm or provider, other than trouble location for voice communication facilities to determine if the problem is in the facilities of other carriers or providers.
• Wire or cable serving other electronic systems such as computers or entertainment systems, except for any inside telephone wire and jacks providing service for Qwest HSI Service, but excluding trouble location to, or repair of, data equipment connected to or used with HSI Service.

Billing: The Plan is billed monthly, in advance, and is listed as an optional service on your monthly phone bill or as part of your package of services.

Cancellation: Subject to any initial billing, you may cancel the Plan without further charge, as of the date you call us. We will continue to provide the Plan and expect you to pay for it until you do cancel either the Plan or your telephone service. By paying for or using the Plan, you agree to these Terms and Conditions.

Suspension: We may suspend or discontinue the Plan without notice if no telephone service is being provided to you or if any misuse or abuse of the Plan occurs, or if a hazard or danger to person or property exists which could prevent our technicians from performing the work in a safe manner. We may also suspend or discontinue the Plan with notification, if we do not receive payment on time.

Deposit: Subject to any applicable rules or laws, if we hold a deposit for your account, we may apply it to any unpaid balance that you owe to us when services are terminated for any reason.

Changes: Subject to any applicable rules or laws, we may stop offering the Plan, change any of these Terms and Conditions and increase the monthly charge for the Plan. When significant changes in the Terms and Conditions or increases to the monthly charge occur, we will notify you 30 days prior to the effective date of the change or increase and if applicable, new Terms and Conditions will be sent to you. The notice may be included with your monthly bill and your continued use or payment for the Plan after such a change means you agree to it. Price decreases may be made with less than 30 days notification.

Taxes: We will add any applicable sales, use and other taxes or assessments and charges to your bill.

Bad Checks and Late Payments: We will charge you for checks/payments returned/dishonored and for late payments in the way we do with other services.

Limitation of Liability / Sole Remedy: We are agreeing to provide trouble location, repair your simple inside telephone wire and jacks, and "cut to clear" as described herein, all consistent with our usual practices. If we do not do that correctly, we will come back and fix it. THIS IS YOUR SOLE REMEDY FOR ERRORS, OMISSIONS AND OUT-OF-SERVICE CONDITIONS, EVEN IF IT IS OUR FAULT. IN OTHER WORDS, OUR ONLY LIABILITY TO YOU IS TO PROVIDE TROUBLE LOCATION, REPAIR YOUR SIMPLE INSIDE TELEPHONE WIRE AND JACKS, AND "CUT TO CLEAR" AS DESCRIBED HEREIN IN OUR USUAL MANNER, AND WE ARE NOT LIABLE FOR ANY OTHER DAMAGES, REGARDLESS OF THE THEORY, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL.

Limited Warranty / Sole Remedy: We warrant to you and no one else that the work we provide will be done in a proper manner, consistent with industry standards, and any materials we supply will be substantially free of defects. This LIMITED WARRANTY applies only to the work we do and the materials we supply. If you think our work or materials are defective, please contact us promptly and we will correct defects in our work or materials which are our responsibility, without further charge. REPAIR OF ERRORS IS YOUR SOLE REMEDY FOR ANY CLAIMS IN CONNECTION WITH THIS LIMITED WARRANTY.

Our LIMITED WARRANTY is good for a full 30 days after the work is done, so any implied warranties and our LIMITED WARRANTY expire at that time.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Some states do not allow the exclusion of incidental or consequential damages or do not allow limitations on implied warranties or their durations, so the above exclusions and limitations may not apply to you.

Nothing in these Terms and Conditions is intended to supersede local ordinances or building codes.

Reporting a Wire Maintenance or Jack Repair Problem: To report a problem, just call our Repair Service listed in the front of your Qwest/DEX White Pages Directory.