QCC Retail Service Level Agreements
(Not applicable to service offered under the Qwest Wholesale and Enhanced Services Agreements)

• ATM
  • Domestic ATM | 02/02/09
  • International ATM | 01/15/09

• BAAS
  • Broadband Access Aggregation | 03/15/04

• Diversity
  • Domestic Network Diversity 07/20/09
    
    
• FRS
  • Domestic Frame Relay | 02/02/09
  • International Frame Relay | 01/15/09

• Hosted IVR
  • Hosted IVR| 04/06/07

• Hosting
  • Hosting-related Services | 03/03/09

• IPR - Intelligent Pre-Route | 08/23/05

• Local Access
  • On-Net Local Access | 01/15/09

• Managed IP Communications | 01/15/09

• MOE
  • QCC Metro Optical Ethernet | 09/07/10

• Private Line
  • QCC Ethernet Private Line | 01/15/09
  • QCC Domestic Private Line | 01/15/09
  • QCC International Private Line |01/15/09
  • QCC Metro Private Line | 01/15/09
  • QCC QWave^® Private Line | 10/12/10
  • QCC iQ^® E-Line Private Line | 10/12/10
  
  
  
• Private Routed Network and MFW-VPN SLA | 01/28/09
  
  
• Q Routing Platform | 04/19/07

• Qwest iQ^® Advanced Voice
  • Qwest iQ Managed VoIP (formerly OneFlex Hosted VoIP) | 07/14/09
  • Qwest iQ Integrated Access (formerly OneFlex Integrated Access) | 07/14/09
  • Qwest iQ SIP Trunk 08/10/09

• Qwest iQ™ Managed Services
  • Qwest iQ™ Network Management Service | 10/09/09
  • Qwest iQ™ Managed Security Service 1 | 10/09/09
  • Managed IPPBX | 10/09/09

• Qwest iQ^® Networking
  • SLA | 9/14/10
  • SLA Attachment 1 | 12/22/08
  • International Private Port Latency Goals | 05/09/06

  * NOTE: The format of the Qwest iQ™ Networking Service Level Agreement was updated on February 13, 2008. As of this date, Private Routed Network Service and Managed Firewall-VPN Service SLA goals are located in a separate SLA called the Private Routed Network and MFW-VPN SLA, shown below.

• Real-Time Application Recovery Service™ SLA | 09/08/10
  
  
• Domestic Outbound Long Distance and Domestic Toll Free Service| 04/22/09
  
  
• Domestic IP Outbound Long Distance and Domestic IP Inbound Toll Free Services | 05/10/10

This notice is to inform you that on March 15, 2004, scheduled maintenance windows related to the IP backbone changed from Sunday and Wednesday 12 midnight to 6am to Sunday, Tuesday and Thursday from 12 midnight to 6am.

QC Retail and Wholesale Service Level Agreements

Private Line

• QC GeoMax | 06/30/10
• QC Self Healing Network Service | 06/30/10
• QC Synchronous Service Transport | 12/13/10
• QC Ethernet over Sonet | 12/4/09
• QC Metro Optical Ethernet | 06/30/10
• QC QWave | 06/30/10