In order to send or receive email you have to have an active internet connection. If you are unable to connect to the internet, you are also unable to send and receive email. The easiest way to test your internet connection is to pull up your internet browser and try to navigate to various Web pages. Make sure after you pull up the Web page to press (CTRL + F5). This will perform a hard refresh of the page to ensure you are not viewing a stored version of the page. If you are not able to see the Web page after doing a hard refresh, then you are probably not connected to the internet.

If you continue to get a pop up asking for your password, the password is probably being entered incorrectly or the password has been changed. Remember, passwords are CaSe sEnSiTiVe. To check to make sure you are entering the correct password, try logging into your web-based email at www.mail.live.com. If you also are not able to login at mail.live.com, select the ‘Forgot your password?’ link.

While Firewalls and Anti-virus products are designed to protect you, they also can impair your emailing ability. A good way to test this is temporarily disabling your firewall or anti-virus software (note: Make sure you re-enable it after you are done testing. Otherwise, your computer will be at risk!!!). If you are able to send and receive email after disabling, then you may need to adjust your firewall/anti-virus settings or download an update for the software. For more information on temporarily disabling your protection software, contact the manufacturer of the software.

Sometimes, you may receive an email that is corrupted. When Outlook tries to download a corrupted email, it may get hung up and freeze preventing all other receiving of email. Unless this corrupted email is deleted, Outlook will continue to freeze up every time it encounters this corrupted email. To fix this, access your email through mail.live.com, login with your email address and password, then find the email that is corrupted and delete it.

If you are unable to send email to only 1 individual, this is usually because the email address is being typed incorrectly. Double check to make sure you are entering the correct email address. Lots of times people change their email address or internet provider and forget to tell others their new email address. Contact the person you are trying to send the email to and confirm the email is correct and working. The receiving party may have you on a blacklist. This means the person you are trying to send the email to has advertently or inadvertently put you on a block list. Whenever their email sees an incoming message from anyone on the blacklist, it rejects the message. Contact the person you are trying to send the email to and have them check their blacklist. Also, try having the receiver of the email check their spam/junk folder.

While Firewalls and Anti-virus products are designed to protect you, they also can impair your emailing ability. A good way to test this is temporarily disabling your firewall or anti-virus software (note: Make sure you re-enable it after you are done testing. Otherwise, your computer will be at risk!!!). If you are able to send email after disabling, then you may need to adjust your firewall/anti-virus settings or download an update for the software. For more information on temporarily disabling your protection software, contact the manufacturer of the software.

Currently the largest size email you can send is 10MB. If you try sending an email with a large attachment, make sure it does not exceed this limit.

While Firewalls and Anti-virus products are designed to protect you, they also can impair your emailing ability. A good way to test this is temporarily disabling your firewall or anti-virus software (note: Make sure you re-enable it after you are done testing. Otherwise, your computer will be at risk!!!). If you are able to receive email after disabling, then you may need to adjust your firewall/anti-virus settings or download an update for the software. For more information on temporarily disabling your protection software, contact the manufacturer of the software.

Sometimes, you may receive an email that is corrupted. When Outlook tries to download a corrupted email it may get hung up and freeze preventing all other receiving of email. Unless this corrupted email is deleted, Outlook will continue to freeze up every time it encounters this corrupted email. To fix this, access your email through www.hotmail.com, login with your email address and password, then find the email that is corrupted and delete it.

Depending on your junk/spam filter settings, some of your incoming mail may be in your junk/spam folder. Make sure to check this folder to see if the email you are missing is located there. If you are still not able to resolve problems with your email after reviewing this document, please contact us for further assistance.

Can't send or receive email

Can't send email

Can't receive email