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General

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  What features are included with Norton AntiVirus?
  • Intelligent, industry-leading protection against viruses, spyware, worms, and bots guards your PC against the latest threats without slowing you down.
  • Norton Protection System features multilayered technologies that work together to proactively block attacks and threats that cant be stopped by traditional virus scanning alone.


    • Installs and boots fast
    • Scans fast
    • Is light on memory
    • Wont slow you down

  • Improved! This fast and light antivirus solution provides up-to-the-minute protection that wont slow you down or swallow up system resources.
  • Improved! Vulnerability Protection guards security holes (vulnerabilities) in your operating system, applications, browsers, and browser plug-ins to prevent threats from sneaking in.
  • New! Norton Insight Network uses Symantecs global security intelligence network to provide real-time proactive protection against the newest threats.
  What are the system requirements for Norton AntiVirus?
  Windows System Requirements
Microsoft® Windows® XP with Service Pack 2 or later Home/Professional/Media Center
Microsoft Windows Vista (32/64-bit) Starter/Home Basic/Home Premium/Business/Ultimate
Microsoft Windows 7 (32/64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate
  Macintosh System Requirements
Norton AntiVirus subscriptions are not available for Macintosh computers through Qwest. However, Qwest has partnered with Norton to offer discounts on Macintosh compatible antivirus software for Qwest High-Speed Internet subscribers. For more information, go to the Norton store.
  • Processor: 300 MHz or higher
  • Free hard drive space: 200 MB or higher
  • RAM:  256 MB or more (*512 MB RAM required for the Recovery Tool)
  • Email scanning supported for POP3 and SMTP compatible email clients.
  • CD-ROM or DVD drive (if not installing via electronic download)
  • Internet connection:  High speed internet connection recommended
  • Browser support for Vulnerability Protection feature:
    Microsoft Internet Explorer® 6.0 (32-bit only) and later *
    Mozilla Firefox® 3.0 and later *

    * As made available by Symantec within your service period.

Installation

  How do I install Norton AntiVirus?
Follow the installation of Norton AntiVirus instructions.
  How do I install Norton AntiVirus if another version of Norton is already on my PC?
  • 1. Uninstall your existing Norton product.
  • 2. Install Norton on your computer.
  How many computers can I install Norton AntiVirus on?
Your Qwest High-Speed Internet subscription allows you to install Norton on up to five computers.
I have installed it on less than five computers
  • The process for installing Norton on additional computers is the same as it is on the first computer.
I have more than five computers and need additional licenses
  • Qwest customers can receive a discount when purchasing additional licenses of Norton and other Norton products. Go to the Norton Store to purchase additional Windows licenses or Macintosh licenses. For technical support on additional licenses, see Norton Technical Support.
  • If you want to install Norton on more than five computers without purchasing an additional license, then you must uninstall it from one of your existing computers before you install it on your new computer.
  How do I uninstall Norton AntiVirus?
Click the Start button, and then click Control Panel.
Depending on your version of Windows, do one of the following:
  • On Windows 7 or Vista, click Uninstall a Program.
  • On Windows XP, double-click Add or Remove Programs.
  • In the list of installed programs, click the Norton or Symantec product, and then click Remove or Uninstall.
  • To confirm that you want to uninstall the product, click Norton Complete Uninstall.
  • Click Next.
  • Click Restart Now.
  • If the above steps do not remove the old Norton product from your computer, use the Norton Removal Tool.

Configuration

  How do I scan my computer for risks using Norton AntiVirus?
  What do I do if I suspect I have a security threat such as a virus on my computer?
  How do I configure the Network Security Map in Norton AntiVirus?

Troubleshooting

  What do I do if I am getting a Norton AntiVirus error message?
Most Norton AntiVirus errors have a link included in the error message that takes you to a document with a solution for that error. Look for this link in any Norton AntiVirus error message, then click the link to go to the solution. If you do not see a link in your error message, then go to the Norton error message support page.
For more help, visit Norton's Top Tech Issues. To contact Qwest Technical Support, see our Contact Us page.

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