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Before the installation

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  Step 1. Check to see if your system meets the Norton AntiVirus requirements
  Windows System Requirements
Microsoft® Windows® XP with Service Pack 2 or later Home/Professional/Media Center
Microsoft Windows Vista (32/64-bit) Starter/Home Basic/Home Premium/Business/Ultimate
Microsoft Windows 7 (32/64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate
  Step 2. Delete Windows Temporary Files
  1. Exit all open programs.
  2. Depending on your version of Windows, do one of the following:
    • For Windows XP: Click Start > Run.
    • For Windows 7 or Vista: Click the Start button, and then click All programs > Accessories > Run.

  3. In the run dialog box, type the following text: %temp%
  4. Click OK. The current user's Temp folder opens in Windows Explorer.
  5. On the Edit menu, click Select All.
  6. Press Delete.
  7. If you are asked to confirm the deletion, click Yes.
  Step 3. Delete Temporary Internet Files
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. On the General Tab, under Browsing History, click Delete.
  4. Click Delete files, and then click Yes.
  5. Click Delete cookies, and then click Yes.
  6. Click Close, and then click OK.
  Step 4. Remove any other antivirus programs that are installed
  1. Click the Start button and then click Control Panel.
  2. Depending on your version of Windows, do one of the following:
    • For Windows 7 and Vista, click Uninstall a Program.
    • For Windows XP, double-click Add or Remove Programs.

  3. In the list of installed programs, click any other antivirus program you want to remove, and then click Remove or Uninstall.
  4. To confirm that you want to uninstall the product, click Remove All.
  5. Click Restart Windows Now (Recommended), and then click Finish.
  Step 5. Download your Norton™ product
Launch the Qwest Installer to download your Norton™ product

Norton™ Download

Launch the Qwest Installer to download your Norton™ product.

Norton™ offers award-winning antivirus, spyware and all-in-one security suites. These security solutions deliver industry-leading protection against viruses, spyware and more without slowing down your PC.

For Residential customers, your Norton security offer depends on which level of Qwest @Ease you have.

For Small Business customers with Office Plus or Core Connect, Norton AntiVirus Online is provided at no charge. Qwest has partnered with Norton to offer discounts on additional antivirus software upgrades and licenses for Qwest High-Speed Internet subscribers. For more information, go to the Norton store.
  • Norton™ AntiVirus Online - defends your PC against viruses, spyware, bots, worms, and more without slowing you down or getting in your way.
  • Norton™ Internet Security Online - delivers fast and light online threat protection. It guards your PC, your network, and your identity without slowing you down.
  • Norton 360™ Online - offers ultimate protection, performance, and peace of mind against digital dangers. It guards against online threats, protects your identity and keeps your PC running at peak performance.

FAQs and Troubleshooting

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