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General
How do I upgrade my modem firmware?
There are currently no firmware updates available for the Actiontec® Q1000 modem.
Why is there a phone port on the back of my modem?
Use the built-in phone port on the Actiontec® Q1000 to plug in another phone (one that can sit right next to the modem). A phone filter (microfilter) is unnecessary because it is a pre-filtered phone port.
Which protocols does the Actiontec® Q1000 support?
The internal LAN connections support multiple protocols (e.g., TCP/IP, NetBEUI, IPX/SPX and AppleTalk). The External WAN connection supports only TCP/IP.
Can I connect multiple wired (Ethernet) connections to my modem?
Yes, you will need an additional RJ-45 Ethernet straight-through cable. Setting up additional wired computers is as easy as plugging in the cable from the four-port switch on the back of the Actiontec® Q1000 to your computer. Visit your local electronics store to purchase an additional ethernet cable.
Wireless Internet
How do I set up my modem for wireless access using WPA security?
How does WPS make it easy and secure to connect wirelessly to the internet?
Get connected to the internet wirelessly and securely by pushing 2 buttons. WPS (Wi-Fi Protected Setup) allows users who know very little about wireless security to create a secure wireless connection between two devices. To see an example of a modem/router and computer connecting together using WPS click here. Can I purchase a WPS capable adapter from Qwest?
Yes you can, contact us to purchase a WPS capable USB adapter. When would I use WEP wireless security?
You would use WEP for wireless security when you have an older wireless adapter that is not WPA capable. If your wireless adapter is not WPA capable, check the manufacturer's website for updated firmware. Despite the flaws in WEP, it does provide some security, particularly when compared to no security at all.
How do I set up my modem for wireless access using WEP security?
How do I configure my computer for wireless access?
What can interfere with my wireless signal
The physical environment can have varying effects on signal strength and the quality of your wireless modem.
The more dense the object the greater the interference(e.g., a concrete wall causes more interference than a plaster wall).
Concrete or metal reinforced structures cause a higher degree of signal loss than wood, plaster, or glass construction.
Devices that give off EMI (Electro-Magnetic Interference) can also adversely affect your signal strength. This includes things like garage door openers, cordless phones, and baby monitors.
How can I troubleshoot the wireless connection on my Actiontec® Q1000?
There are currently no known wireless issues with the Actiontec® Q1000.
How do I get additional support on wireless functionality?
Click here to contact Qwest Technical support. How do I install or configure the wireless adapter I purchased from Qwest?
Click here to visit our wireless adapter page. Is the Apple® Airport wireless device compatible with the modem?
Yes, the Apple Airport complies with the 802.11b and 802.11g standards. If using the WPA security feature, refer to your Apple Airport documentation for special instructions on how to enter the WPA key so it will be compatible.
Networking
What are static IP addresses and how can I get them?
A static IP address is a unique numeric address that
identifies your computer on the Internet. Qwest, as your Internet
Service Provider (ISP), can assign a static IP address to be a
permanent address for your computer. Learn more. How do I find out what IP address my computer is using?*
For Windows NT, Windows 2000 and Windows XP:
Select Start, Run and type "cmd". Press Enter.
When the "Command" screen displays, type "ipconfig" and press Enter.
To use the Qwest Standard Modem: Actiontec M1000 homepage
to obtain your IP address:
Type "192.168.0.1" in the Address bar of your Internet browser.
Select the Status tab. Then, select the Active User List link on the left.
What is the valid IP range I can use for my home network?
The valid IP range is 192.168.0.2 through 192.168.0.254. We recommend using the default settings, but IP ranges and LAN subnets can be changed if necessary.
How do I make my laptop work both at home and at the office?
You'll need to reconfigure your network settings (e.g., workgroup, domain, password, user name, IP address). You may also use third-party software such as NetSwitcher to switch automatically between different configurations.
Can I play games between computers on my network or on the Internet?
Yes, if the games were designed for multi-player or network play. Check the game documentation.
How do I refresh my IP address if I used DHCP to configure my network?*
To refresh your IP address, restart your computer.
For Windows 95, 98, 98SE and ME systems:
Select Start, Run, and type "winipcfg". Press Enter.
Select the Ethernet adapter in the device box.
Select Release all.
Select Renew all.
Windows NT 4.0, Windows 2000 and XP systems:
Select Start, Run, and type "cmd". Press Enter.
At the DOS prompt, type "ipconfig/release". Press Enter.
Type "ipconfig/renew". Press Enter.
How can I make the FTP or Web server on my network available to Internet users?
For a Web server:
Enable port forwarding  for port 80 to the IP address of your Web server.
For an FTP server:
Enable port forwarding for port 21 to the IP address of your FTP server.
Security
Does my modem act as a firewall?
The Actiontec® Q1000 provides its security using Network Address Translations (NAT), which acts as a physical barrier between your network and the Internet.
A configurable onboard firewall is also available and can be configured via the Qwest Modem Web Interface. Step-by-step instructions are available. What is NAT and how does it protect my network?
Network Address Translation (NAT) is a level of
security, which masks the private IP addresses of the PCs on your
network with a single public IP address.
With NAT, the private IP address of any PC on your
network is never transmitted over the Internet.
Which Virtual Private Networking (VPN) protocols are supported?
The Actiontec® Q1000 supports pass-through for IPSec, PPTP and L2TP. Up to four VPN "pass-through" sessions can pass through the modem at one time.
Can I use an Internet firewall or other security programs with my network?
Yes, a third-party, software-based firewall can be used with the Actiontec® Q1000.
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