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  Frequently Asked Questions: MotorolaŽ 3347

*Windows ME, 2000, 98/98SE, and Mac OS 10.2 or earlier are not supported by Qwest Technical Support. Qwest does not test any software/hardware (e.g. drivers, firmware, modems and adapters) with these operating systems.

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Motorola 3347

General

  How do I upgrade the firmware on the MotorolaŽ 3347?
Visit the MotorolaŽ 3347 Firmware and Drivers page for the latest downloads.
  Which protocols does the MotorolaŽ 3347 support?
The internal LAN connections support multiple protocols (e.g., TCP/IP, NetBEUI, IPX/SPX and AppleTalk). The External WAN connection supports only TCP/IP.
  How many wired (Ethernet) connections can my modem handle?
Four, the MotorolaŽ 3347 has a built in four-port switch on the back.

Wireless Internet

  How do I configure my modem for wireless using WPA, WPS, or WEP security?
Visit the MotorolaŽ 3347 Wireless Setup page.
  How do I configure my computer's operating system for wireless access?
Visit the Wireless Setup Video or visit the Operating System support page and select your computer's operating system.
  When should you use WEP for wireless security?
WEP security is a great alternative for older wireless adapters that are not WPA capable. Despite the flaws in WEP, it does provide some security, particularly when compared to no wireless security.
  What steps can I take to troubleshoot a wireless internet connection?
Select your computers's operating system: Windows 7 | Vista | XP | OSX
  How do I get additional wireless support?
Contact Qwest High-Speed Internet Technical support via Click to Chat or by telephone at 1-888-777-9569.
  How do I install or configure wireless adapters that I purchased from Qwest?
Visit the Wireless Setup Video or visit the Wireless Adapter download and installation page.

Networking

  What are static IP addresses and how do I get them?
A static IP address is a unique numeric address that identifies you on the Internet that does not change. Static IP addresses can make it easier to host information, such as website, ftp server, remote access to a security camera DVR. The opposite of static is dynamic (can change). Qwest, as your Internet Service Provider (ISP), can lease an IP address to customer's who request them. You can order static IP addresses, or visit the static IP address FAQs page.
  How can I port forward to a device behind my modem?
For a Web server:
Enable port forwarding for port 80 to the IP address of your Web server.

For an FTP server:
Enable port forwarding for port 21 to the IP address of your FTP server.

Security

  What is NAT and does it protect my network?
Network Address Translation (NAT) makes it possible seperate your local network from the Internet. By creating a local-area network (LAN) that uses one group of IP addresses for internal traffic, and a second address or group of addresses for external Internet traffic (WAN). Since NAT provides more IP addresses to your LAN, this can help:
  • Hide your internal IP address when you are on the Internet, providing a measure of security
  • Increase the number of devices that you can connect to the Internet
  • combine multiple Internet connections into a single virtual connection to the Internet
You can learn how to turn NAT on or off.
  Which (VPN) protocols are supported by this modem?
The MotorolaŽ 3347 supports up to four VPN "pass-through" sessions at one time. IPSec, PPTP and L2TP are supported. You can learn more about this modems advanced settings.
  Can I use software-based security (firewall, anti-virus, etc) in conjunction with the MotorolaŽ 3347?
Yes, it's not only possible it is recommended. Qwest High-Speed Internet customers are encouraged to visit the Qwest Security page to stay informed. Or you can learn more about this modems firewall.

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