Internet Help

If an automatic Firmware Upgrade is available, two orange buttons will follow this statement.

If you do NOT see two orange buttons above this statement, or you prefer the manual upgrade, proceed to the Manual Firmware Upgrade section below.

To manually upgrade the firmware on your modem, your computer MUST be connected directly to your modem using the Ethernet cable.

If your Modem's Home Page has a blue background, you will not upgrade your modems firmware.

WARNING: Performing a firmware upgrade on a 270X modem will return the modem to its factory default settings. Any customized settings will be lost (e.g. PPP credentials, static IP entries, wireless settings, etc.). The modem will need to be reprogrammed. This could result in an interruption in your Internet service. Ensure you have recorded all of your custom settings prior to performing the upgrade. Contact your ISP before attempting the firmware upgrade if you need additional help.

Manual Firmware Upgrade Instructions

• Windows

• Windows XP
• Windows Vista (32bit/64bit)
• There are no usb drivers for Macintosh