Excessive Use Policy (EUP)

Qwest® Broadband connects customers to the people, things and information important to them. Whether downloading music or photos, watching videos or TV shows online, e-mailing or any number of other activities, Qwest Broadband, is fast, reliable and full of features to help customers navigate the Internet.

The majority of Qwest Broadband customers make great use of their high-speed service and comply with the Qwest Broadband Service Agreement. An extremely small percentage use Qwest Broadband excessively, or at such extreme high volumes, that they violate the terms of the Qwest Broadband Subscriber Agreement. While this high volume use is very rare, Qwest makes it a point to talk to these customers and help them find a broadband solution to better meet their needs. View questions and answers (PDF) about the Excessive Use Policy (EUP).