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If an automatic Firmware Upgrade is available, two orange buttons will follow this statement.
If you do NOT see two orange buttons above this statement, or you prefer the manual upgrade, select your modem below to perform a Manual Firmware Upgrade.
Firmware Recovery Instructions
If your modem is unresponsive, use the Firmware Recovery instructions:
To manually upgrade the firmware on your modem, your computer MUST be connected directly to your modem using the Ethernet cable.
The most current version of the PK5000Z firmware is QZP002-3.4.012.0. To check the firmware version on your modem, go to the Modem Fimrware Upgrade page. If your modem has any version other than the one previously listed, follow the onscreen instructions to upgrade the firmware.
The most current version of the M1000 firmware is QA02.5-3.60.3.0.8.6. To check the firmware version on your modem, go to the Modem Status page. In the lower middle part of the page, the Firmware Version will be listed. If your modem has any version other than the one previously listed, use the Manual Firmware Upgrade Instructions below.
Manual Firmware Upgrade Instructions
Firmware Recovery Instructions
If your modem upgrade fails or your modem is unresponsive, use the Firmware Recovery instructions:
To manually upgrade the firmware on your modem, your computer MUST be connected directly to your modem using the Ethernet cable.
The most current version of the Q1000 firmware is QAQ01-31.00L.34. To check the firmware version on your modem, go to the Modem Fimrware Upgrade page. If your modem has any version other than the one previously listed, follow the onscreen instructions to upgrade the firmware.
To manually upgrade the firmware on your modem, your computer MUST be connected directly to your modem using the Ethernet cable.
The most current version of the GT701 firmware is QW06.5-3.60.3.0.8.5. To check the firmware version on your modem, go to the Modem Status page. If your modem has any version other than those previously listed, use the Manual Firmware Upgrade Instructions below.
Manual Firmware Upgrade Instructions
Firmware Recovery Instructions
If your modem upgrade fails or your modem is unresponsive, use the Firmware Recovery instructions:
To manually upgrade the firmware on your modem, your computer MUST be connected directly to your modem using the Ethernet cable.
The most current version of the GT701-WG firmware is QW06.5-3.60.3.0.8.6. To check the firmware version on your modem, go to the Modem Status page. If your modem has any version other than the one previously listed, use the Manual Firmware Upgrade Instructions below.
Firmware Recovery Instructions
If your modem upgrade fails or your modem is unresponsive, use the Firmware Recovery instructions:
To manually upgrade the firmware on your modem, your computer MUST be connected directly to your modem using the Ethernet cable.
The most current version of the Motorola 3347 firmware is QM02-7.8.4r10. To check the firmware version on your modem, go to the Modem Home Page. If the home page is
Manual Firmware Upgrade Instructions
To manually upgrade the firmware on your modem, your computer MUST be connected directly to your modem using the Ethernet cable.
The most current version of the 2Wire 2700/2701 firmware is QT04-6.1.5.48.2. If your Modem's Home Page has a
WARNING: Performing a firmware upgrade on a 270X modem will return the modem to its factory default settings. Any customized settings will be lost (e.g. PPP credentials, static IP entries, wireless settings, etc.). The modem will need to be reprogrammed. This could result in an interruption in your Internet service. Ensure you have recorded all of your custom settings prior to performing the upgrade. Contact your ISP before attempting the firmware upgrade if you need additional help.
Manual Firmware Upgrade Instructions