Internet Help

Filter Installation Tutorial		Intermittent Connections?
Slow Internet speeds? Trouble getting online? Watch this tutorial to fix common problems. This tutorial makes it easy!		Installed filters and still have an Intermittent Connection? Watch this tutorial for more troubleshooting tips.

Intermittent service loss can be one of the hardest problems to isolate and correct. One of the reasons for this is the many possible causes:

Power spikes - Faulty power strips can cause inconsistent power resulting in frequent disconnects and modem restarts.
Outside interference - Anything from bad weather to power outages to electromagnetic or radio interference.
Viruses or worms - A virus or worm on your computer or network can cause the modem to lock up or frequently restart. See our Security page for more information about Malicious Software.
Outdated firmware/drivers - The software that controls your modem or computer may not be as reliable as newer versions, especially if the technology utilizing it changes. for help updating your modems firmware, select your modem from the list:

Cabling issues - If the phone cable between the modem and phone jack is too long (make sure to use the cord provided with your modem), loose, or damaged, it may impede or degrade your connection.
Filters - Bad, incorrectly installed, or missing filters can adversely impact your quality of service. For more information on how to correctly install filters, see our filter page.

Helpful tips for periodic drops in connection.

Restarting your computer
Powercycle your modem: Unplug the black power cord from the back of the modem. Wait 15 seconds and then plug it back in. The Internet light on the front of the modem will be blinking as it initializes, and then becomes a steady light. This could take several minutes. Wait for the steady light. Then try to access the Internet