White Papers

Metro Optical Ethernet for Financial Services
Financial services firms continue to offer more feature options, and more sophisticated, online transaction capabilities to differentiate themselves and enable their customers to access account information and transact business whenever and from wherever they choose. For example, to reinsert the personal service that the industry was based on, new "click to talk" options allow customers to access a live representative from within a Web portal, putting additional demands on connectivity requirements. Given the rapid adoption of these services, it's no surprise that the Meta Group estimates that a network outage can cost a financial institution more than $1.5 million per hour in lost revenue. View

Metro Optical Ethernet for Healthcare Providers
BCDR, EMR, CPOE, PACS, ERP, RFID, and HIPAA1 are part of an alphabet soup of acronyms for technologies and regulations that are changing the way healthcare is delivered, and helping save lives. The Health Insurance Portability and Accountability Act (HIPAA) has been in place for several years, yet many healthcare providers remain uncertain about what is necessary to ensure full compliance. This uncertainty affects systems and practices, but also affects data security and the sheer amount of data that flows between locations in a healthcare organization. View

Metro Optical Ethernet for Manufacturing
PLM, SPC, FMS, SCADA, WIP, and MES1 are all part of an alphabet soup of technologies that have changed the way companies in the manufacturing sector do business. ISO 90012 compliance influences the sheer amount of data that manufacturers must maintain to document processes. Yet a divide between enterprise systems and the factory floor still makes process improvement difficult. Secure, reliable high bandwidth connectivity between systems and across the company-wide network can help manufacturers bridge that gap to become more efficient, more competitive, and thus potentially more profitable. View

Metro Optical Ethernet for the Public Sector
As with many organizations today, institutions in the public sector are rapidly adopting new online, self-service applications for citizens and employees, to add convenience, meet the demands of elected officials, and improve efficiency. One state recently introduced a separate Web site and set of online tools to help the uninsured find discounted healthcare. At the opposite end of the spectrum, public safety agencies demand connectivity with each other and with government databases that help them do their jobs more effectively. All of these applications consume bandwidth at an ever-increasing rate. View

Why Hosted? Go Beyond the Traditional Contact Center
The contact center today is characterized by a conflict between its history and its current capabilities. Many businesses are discovering that making traditional premises-based solutions support new sophisticated customer contact management requirements entails a considerable amount of time, capital expense and expertise. As a result, companies and government agencies looking for a way to benefit from the powerful new contact center systems are turning to hosted contact center solutions. View

Stay Connected - Embrace Mobility at Your Business
Whether they're in an airport, hotel, or even at home, employees need to be as connected to your customers and business partners as they are in the office. View

Getting More from Your Resources - Using Communications to Maximize Your Productivity
With business moving faster than ever before, boosting productivity is not just a competitive advantage. It is the key to the survival of many small and medium-sized businesses. View

Best Practices for Better Security - Protecting Your Data and Eliminating Vulnerabilities
When the Web and email are integral parts of your business, you become vulnerable to viruses, worms, spyware, phishers and other security risks. Without common-sense precautions, they can cost your company through reduced network performance, lost time and diminished productivity. View