Hear how Qwest has helped others first hand. With our Voice of the Customer tool, customers share their Qwest experiences; from the implementation of services and solutions to cost savings, or the enhancement of networks and infrastructure to customer service. Each story illustrates our commitment to a winning solution.
3E Company's previous long-distance carrier sold 3Es contract for inbound and outbound services to a smaller telecommunications provider. 3E immediately experienced problems, according to Toni Taylor, Senior Telecom Engineer. Customer service was poor. And we actually had an outage, and that is a worst-case scenario in a 7 x 24 emergency call center, said Taylor. View
Auto-Wares is made up of a group of companies all providing you specialization in inventory, product knowledge, and programs in the automotive parts aftermarket business. They are a distribution company headquartered in Grand Rapids, Michigan. Auto-Wares has been providing the complete parts needs for jobbers since 1976. View
The mission at BMA is to deliver the most reliable, cost efficient on-line banking solutions available. For over fifty years BMA has provided advanced core processing services that enable our customers to compete in the ever-changing banking environment. View
We felt that Qwest's technology with text-to-speech was far superior to the other companies that we were looking at. Also, the implementation timeline for their services was months quicker than the other vendors we looked at. View
BUCA, Inc., which owns and operates 92 Buca di Beppo restaurants across the U.S., needed to ensure call quality and bandwidth at its centralized guest services center in Minneapolis. View
This teleservices company needed to replace its maxed out frame relay solutino to provide cost-effective long distance service for its employees. View
Centennial Bank of the West is known as The Western Original and was conceived as a "Main Street" bank. Its management team is local, so decisions are made quickly, with a clear understanding of the opportunities and challenges unique to the region. The company's product offerings are extensive, providing all of the banking, investment, and online services that are expected of a full-service financial institution. Today more than 200 employees in seven Northern Colorado cities make up the Centennial banking family. View
The City's Washington D.C office was using a substandard, 56k connection. Managers wanted to upgrade this to T-1 level service to eliminate performance complaints. Moreover, they sought to integrate Internet access redundancy into their City network to better support 40,000 employees. View
Cleveland Steel Container is in the business of steel pails, containing everything from hazardous materials to cosmetics. Cleveland Steel partners with customers to plan, design, produce and deliver the steel pail that meets the shipping and marketing needs of a product backed by world class customer service. View
Since 1986, CONEXIS, a Word & Brown Company has been a recognized leader in the benefits industry for pioneering technology and commitment to service. CONEXIS employs more than 350 professionals dedicated to benefits services at its locations in Orange, California and Irving, Texas. View
Construction 70 had an aging phone system that required a third-party vendor to make add, drop or move changes. Moreover, basic features such as call transfers were not available. An increasingly mobile work force needed much greater flexibility to enhance its productivity. View
To encourage operational efficiencies, company managers looked for a "one-stop shop" communications provider. View
For over four decades, Dixon Hughes has provided accounting, auditing, tax and consulting services to businesses in a variety of industries. This CPA firm needed a "super-reliable" dedicated Internet solution that is available in all the company's locations. The legacy solution had met its capacity limits. View
Doss Aviation, Inc. manages air terminals and provides pilot flight training instruction. The company's previous CLEC provider had outages that lasted days at a time. This disrupted the company's Air Force aviation training courses and damaged the corporate brand. View
GES provides exhibition and event services in every major convention market across North America and the United Kingdom. The company needed a communications provider with a nationwide footprint and the ability to provide one invoice broken down into subcategories for different profit/cost centers. View
At Highline Public Schools in Washington State feature-rich media applications are increasingly important for teachers to enhance their own education and for classroom instruction. The existing T-1 lines could not support an expanding array of high-bandwidth tools. A new data warehouse and plans for Voice over Internet Protocol (VoIP) made the need for increased bandwidth even more urgent. View
As the enterprise-wide phone system at Howard Systems International (HSI) aged, maintenance costs had begun to spiral out of control. The company looked to replace the PBX systems at its locations across five states with a cost-efficient, standardized system. From a technology standpoint, HSI wanted to leverage existing data connectivity. A key business goal was to provide a voice system for HSIs sales force that would support high mobility while helping them remain in close touch with the company. View
Employees at this financial services company spent a lot of time matching long distance charges with corporate account codes. Managers decided to find a new vendor that could deliver a bill that is easy to reconcile. View
This Florida boat dealership's data center is vulnerable to hurricanes. Consequently, managers wanted to find a hardened collocation facility to meet business continuity objectives. Moreover, they needed such a facility just to keep up with the environmental demands of their growing IT systems. View
Low latency and constant network availability are the top two needs for this medical imaging company. View
Managers sought to replace Internet access due to a vendor's lackluster performance. They looked for ways to do this while reducing overall costs. View
Neighborhood House is a no-profit helping people achieve financial self sufficiency. In order to spend less on operations and more on services- the company left Qwest to sign on with a reseller. After customer service fell far short of promises, and prices increased, managers switched to another reseller. Only to go through the same experience again. The agency's managers needed a telecom vendor who cold serve their unique non-profit needs at a reasonable price. Neighborhood House returned to Qwest. View
This hotel reservations company serves demanding, household-name travel-industry clients. Two things drove demand for significantly greater bandwidth, a consolidation of two facilities into one new building in Phoenix, and mushrooming Internet bandwidth use. But bandwidth alone would not do. Pegasus managers insisted on the delivery of service levels so that they could meet their obligations to their customers. View
With expanding market opportunities in Europe, RadioFrame Networks needed to collaborate effectively with its international partners. IT management at RadioFrame identified network reliability and performance as business-critical requirements, and recognized that multiprotocol label switching (MPLS) service offered advantages over point-to-point technology. As they evaluated vendors, other vital criteria were the ability to provide MPLS internationally and handle global implementations. View
Rothstein Kass was moving its headquarters facilities and planning to roll out a voice over Internet protocol (VoIP) system to all of its offices across the U.S. The company looked for a provider to help simplify IT management and standardize equipment across its multiple locations while delivering multi-protocol label switching (MPLS) service with the quality and reliability required for current and future communications needs. View
The CIO was put on the hot seat to provide a disaster recovery solution that could be tested. The legacy ¿pull-up-a-trailer¿ solution was insufficient to meet this need. The Rush Enterprise IT team needed a vendor that could provide disaster recovery services. View
Scribe Healthcare Technologies, Inc. (Scribe Healthcare) serves hospitals and healthcare providers nationwide, providing its proprietary Web platform to enhance patient registration processes, electronic medical records (EMRs) solutions, and practice and hospital management (PM and HM) solutions. Faced with rapid growth and the need to provide security and reliability to its customers, Scribe Healthcare looked for a hosting solution with the scalability and disaster recovery capabilities the company requires. View
Managers needed to consolidate existing carriers to ease administration, reduce costs and upgrade Internet connectivity speeds to enhance productivity. View
The Children's Hospital of Denver has 2,300 employees that work from many locations. In order to better serve its child patients, the hospital moved to a larger location. The transition included bringing an outsourced, data center solution in house. As a result, IT managers needed to implement a solution that could efficiently connect all the hospital's locations and support the high-bandwidth needs of its data center, picture archiving communications system (PACS ) and electronic medical records applications. View
More bandwidth was essential as The Doctors Clinic continued to expand its locations and capabilities to enhance services to the community of Kitsap County, Washington. The organization needed a more efficient way to provide bandwidth for its existing Picture Archiving and Communication System (PACS). Looking ahead to the deployment of Electronic Medical Records (EMRs), The Doctors Clinic also required scalable bandwidth as a foundation for this and future robust applications. View
As eye-care services company TLCVision expanded, its multiple locations relied on a heterogeneous mix of telecom providers. When the company made plans to add 25 new centers, TLCVision looked for a more time efficient and cost effective way to handle voice and data services for its existing and new sites. View
TMS Call Centers provide services to catalog mail order firms, brokerage houses, legal and accounting businesses, and insurance companies, among others. Nearly 90 percent of TMS' business is related to inbound order-taking, first-line customer service, and direct response campaigns for its clients. To support its 24/7 business, TMS needed reliable, cost-effective toll-free service. View
TricorBraun had an inefficient, heterogeneous mix of communications services and private branch exchanges (PBXs) serving its multiple locations across North America. The company wanted to consolidate on a single system to reduce costs, streamline administration, and enhance productivity for personnel at TricorBraun offices and for the many employees who travel on a regular basis. View
Shared T1 services resulted in lost data packets between corporate sites. This led to downtime and administrative labor hours devoted to troubleshooting. To address the line quality issue the telecom services manager chose Qwest enhanced port services. View
After more than sixty years as a one-campus retirement center, Wesley Homes began to plan a second retirement facility. Wesley Homes would have more than 1,000 residents and staff at the combined facilities, with communications needs equivalent to a small town. The company needed a reliable, scalable data communications infrastructure to enable employees to work together effectively and allow the residents to communicate with friends and family. In addition to enhancing lives, the system could ultimately help save them. Among numerous critical functions, the system would be used to transmit vital medical data, view information streamed from security cameras, and support fire system monitoring and enhanced 911 services. View
The 2009 Webinar Series Starts February 19th
Topic: Avoid the Mobile Blind Spot: 5 Real-World Tactics to Protect Your Mobile Enterprise Network
