TEAC  

Business Need

"Well, at that time, we had just gone through a staff reduction at this particular office. It went from about 30 employees down to four, so my communication costs, which included a dedicated Internet connection, as well as a number of Centrex lines, soon became way too high. The overhead on that office probably would've caused it to be closed down."

Why Qwest

"I chose this program purely in a discussion with my Qwest salesperson; I have a very good relationship with him. We sat down and I told him what I was looking for and asked him what he could do for me. He brought back a couple of alternatives. We have been a long-time customer of Qwest; we were with them back in the mid-90s when they were still LCI. At that point, they came in and reduced my telecommunication costs instantly to the tune of over $40,000 a year, so that endeared them to me right away."

Customer Service

"Our Qwest customer service at this point has been fine; I have no notable problems with it. With three circuits now in two locations, we do run into issues from time to time. Most of the time, it relates back to the local telco, and their cabling into my main facility here is poor and subject to constant failures. But what we do is we call the Qwest number; I have two problem numbers, one for voice and the other for my Internet connection. And the response normally is instantaneous. I'll get callbacks from time to time from the techs telling me where they're at or where the problem is. Normally, they end up dispatching the local telco repairman to fix the entrance cables into my main facility here in the L.A. area. But I've never made a problem call on the Silicon Valley office, and I've had a Qwest circuit up there for many years and we've never had a failure up there, which I find pretty amazing."