Brandon Cushing
Telecommunications Manager
Product(s): Long-Distance
Industry: Finance
Business Need
"Our primary business need was correct billing. We have a fairly small accounts payable department and they were taking between four and five hours to compile the data that was needed in order for another person to put it into an Excel spreadsheet and then get a specific total for the account codes only. So it started one month and went clear through to the next month every month."
Customer Service
"All I can say is, I have more than enough people here in Salt Lake that have taken care of me if there has been an issue. We really have not had any issues to where a lot of customer service has had to come into play, in emergency response times or anything of that sort. What we have encountered is an account rep that calls at least twice a week just to check on how things are going, to see if there's any assistance needed. We have our data service person, one of the engineers that I've worked with in the past in turning up some of the data lines that we have, that calls once every couple weeks to keep in touch. I think the biggest thing is that with the account team that I have here in Salt Lake, on a customer service basis, they take it to a next level."
