Steve Breer
Telecommunications Manager
Product(s): Long-Distance, Toll-Free Service
Industry: Hospitality, Consulting, Services, Communications
Business Need
"We needed somebody that could provide services coast to coast for us. We're in a number of states; over 20 states that we're involved in. We needed a carrier that could supply us either long-distance dedicated or switched services in these number of states and provide billing up underneath one invoice and break it down into subcategories for each one of our different profit and cost centers."
Why Qwest
"Qwest has historically stabilized our company with highly competitive pricing. We're comfortable with their service level. We feel it is adequate for an enterprise of our size. And the competition has not been able to undermine their proposals."
Overview of solution
"The primary service that we use from Qwest is long distance. We use long distance in a twofold manner; we use it for outbound and we use it heavily for inbound toll. Each one of our 20 offices has a dedicated toll number directed to them, and then we have over 70 toll numbers pointed toward our call center. On our outbound toll for switched and dedicated, we are driving over 200,000 minutes per month. On our inbound toll, that is close to 300,000 per month. Additionally, we use calling cards from Qwest. We use their conferencing service and we use a dedicated Internet access. So with all those bundled together, we try to drive our costs to a point where it's profitable for Qwest but still cost effective for us and we get everything consolidated into one billing unit and then allocate it in such a design out to our different cost centers."
