City Of Los Angeles  

Business Need

"We support a network of 40,000 employees--actually about 25,000 nodes or computers--and virtually any service imaginable is required by this diverse network of staff members. And in particular, we have a need to support a Washington, D.C. office for our mayor's office, and that required an upgrade from an old 56K connection to T1-level services. The performance was out of date--it was an old circuit connection--and it was also very expensive; DS0 mapped all the way from Washington, D.C. to downtown Los Angeles. So the performance was low and the cost was high. The only thing good about that old service was it was reliable. And we also had a need for diversity in Internet connectivity for the entire enterprise at a different geographical location than our existing Internet connection was at that time."

Why Qwest

"Qwest offered services in both these cases that fit our needs as far as quality and reliability, and we were pleasantly surprised at the cost. The pricing was very competitive compared to what the alternatives were for us, and that more or less closed the deal."

Customer Service

"I think our local representative has been very attentive. Whenever I inquire, as I did this last week, about other Qwest services, he makes an effort to contact whatever staff are necessary in any Qwest organization and gets back within a day or so. So I'm pretty happy with his response. We have actually not had an occasion to escalate a trouble ticket. Those two services have been in operation for approximately a year, and I checked with our maintenance staff and they have not had a planned or unplanned down period of either of those two services, so we're happy about that part."