BMA Corporation  

Business Need: Tom Ure:

"The Federal Reserve requires that organizations like ours do the best they can to protect their customer data in the event of a disaster, so they're very interested in the whole concept of business recovery beginning with the hurricane that occurred down there in New Orleans. The Federal Reserve changed their stance for most organizations that work with banks and became much more strict regarding how much preparation had been put into the business recovery. So that's why we were so interested in a solution like this."

Why Qwest

"Past experience. Reliability. The willingness of their marketing people and also their engineering people to work with us."

"From a management standpoint, we chose Qwest because we wanted to work with a partner that had some staying power. We knew that they would be able to meet our needs for many years into the future. We were also very pleased with the past performance, and we also knew that they had enough technical expertise and personnel to handle our needs as we were trying to put in a very large and technical project."

Customer Service: Tom Ure:

"The customer service has been excellent. I've been very impressed with the technical knowledge of the people who are the technicians in the company. I've worked with a lot of technical folks in other industries and a lot of them know the buzzwords, but the people at Qwest seem to actually really know what the buzzwords mean. Our contact's been very reliable and responsive and he's visited the site many times. I feel like if there is a problem, Qwest takes ownership. I also feel like they work very well with our communications staff, and therefore I don't have too many worries about the phone system that we've put in because of the reliability, the technical knowledge, and the responsiveness."