Highline Public Schools  

Customer Service

"Customer service has been stellar from Qwest. We have technicians who will call just to check in on us, to make sure that things are going well. My account representative will call me monthly, and I often call her weekly just to touch base. It's a very personal relationship, too-it's not [just] a business relationship. They have a vested interest in making sure that we're doing what we can do. So, knowing that they care about our schools, knowing that they care about our environment and that they're helping to drive down costs makes it even easier for me to make sure that when I call in, I'm not angry about something; I'm able to say 'You know, we've got a service that's down. Can you get on that? Can you make sure it works?' But often, before I even call I'll get a call saying 'We've got a service that shows a flashing red light. What's up? Do you have a power outage on your site?' So there's some preemptive work also on Qwest's side."

Why Qwest

"Qwest is a reputable company. Qwest has a longstanding relationship with Highline School District; many years of service-dependable service, quality service. And to be able to provide that service through another vendor is unparalleled. You can't provide a service where the contractor or the vendor comes in and supplies good service all the time, so it was important for me to stay with that good service-[a] reputable agency."