Learn how peers in your industry are working with Qwest to make the most out of their telecom solutions. Our case studies provide solid information for research into how organizations and businesses of all sizes have met their telecom challenges with Qwest.
3E Company's previous long-distance carrier sold 3Es contract for inbound and outbound services to a smaller telecommunications provider. 3E immediately experienced problems, according to Toni Taylor, Senior Telecom Engineer. Customer service was poor. And we actually had an outage, and that is a worst-case scenario in a 7 x 24 emergency call center, said Taylor. View
We felt that Qwest's technology with text-to-speech was far superior to the other companies that we were looking at. Also, the implementation timeline for their services was months quicker than the other vendors we looked at. View
BUCA, Inc., which owns and operates 92 Buca di Beppo restaurants across the U.S., needed to ensure call quality and bandwidth at its centralized guest services center in Minneapolis. View
School administrators needed to significantly increase the efficiency of their incoming call management and routing system. Calls came into multiple locations while human resources were tapped to deliver repetitive instructions. View
Community Bankshares was using frame relay-based communications, but dropped packets and slow application access speeds lowered the level of customer service that employees could deliver to the banks clients. The hub-and-spoke architecture was also time-consuming to set up and administer. View
When growth drove demand for increased bandwidth, Cutter & Buck looked for a cost-effective way to enhance the Internet and voice service at its multiple locations across the U.S. View
Doss Aviation, Inc. manages air terminals and provides pilot flight training instruction. The company's previous CLEC provider had outages that lasted days at a time. This disrupted the company's Air Force aviation training courses and damaged the corporate brand. View
At Highline Public Schools in Washington State feature-rich media applications are increasingly important for teachers to enhance their own education and for classroom instruction. The existing T-1 lines could not support an expanding array of high-bandwidth tools. A new data warehouse and plans for Voice over Internet Protocol (VoIP) made the need for increased bandwidth even more urgent. View
Fast, efficient customer service is key to success for Home Buyers Warranty. With 70 toll-free numbers to manage, Home Buyers Warranty needed to change call allocation percentages and trunk routes much more rapidly. The companys existing vendor took from three days to a month to complete changes. View
As the enterprise-wide phone system at Howard Systems International (HSI) aged, maintenance costs had begun to spiral out of control. The company looked to replace the PBX systems at its locations across five states with a cost-efficient, standardized system. From a technology standpoint, HSI wanted to leverage existing data connectivity. A key business goal was to provide a voice system for HSIs sales force that would support high mobility while helping them remain in close touch with the company. View
The companys Construction Division wanted to consolidate Internet connections to provide better security. Moreover, managers wanted to provide high-performance connectivity to improve employee collaboration and the speed of e-mail and data file sharing. View
In 2003, the Outback Steakhouse leadership team was growing increasingly concerned about the security of their company headquarters, housed in a building just 800 feet from the end of the Tampa International runway View
With expanding market opportunities in Europe, RadioFrame Networks needed to collaborate effectively with its international partners. IT management at RadioFrame identified network reliability and performance as business-critical requirements, and recognized that multiprotocol label switching (MPLS) service offered advantages over point-to-point technology. As they evaluated vendors, other vital criteria were the ability to provide MPLS internationally and handle global implementations. View
Rothstein Kass was moving its headquarters facilities and planning to roll out a voice over Internet protocol (VoIP) system to all of its offices across the U.S. The company looked for a provider to help simplify IT management and standardize equipment across its multiple locations while delivering multi-protocol label switching (MPLS) service with the quality and reliability required for current and future communications needs. View
Scribe Healthcare Technologies, Inc. (Scribe Healthcare) serves hospitals and healthcare providers nationwide, providing its proprietary Web platform to enhance patient registration processes, electronic medical records (EMRs) solutions, and practice and hospital management (PM and HM) solutions. Faced with rapid growth and the need to provide security and reliability to its customers, Scribe Healthcare looked for a hosting solution with the scalability and disaster recovery capabilities the company requires. View
The Children's Hospital of Denver has 2,300 employees that work from many locations. In order to better serve its child patients, the hospital moved to a larger location. The transition included bringing an outsourced, data center solution in house. As a result, IT managers needed to implement a solution that could efficiently connect all the hospital's locations and support the high-bandwidth needs of its data center, picture archiving communications system (PACS ) and electronic medical records applications. View
More bandwidth was essential as The Doctors Clinic continued to expand its locations and capabilities to enhance services to the community of Kitsap County, Washington. The organization needed a more efficient way to provide bandwidth for its existing Picture Archiving and Communication System (PACS). Looking ahead to the deployment of Electronic Medical Records (EMRs), The Doctors Clinic also required scalable bandwidth as a foundation for this and future robust applications. View
The Tech Group specializes in the design and manufacturing of plastic products for the health care and consumer industries. Growing wide area network (WAN ) data traffic began to slow the response times of enterprise applications. The congested T1-based infrastructure further threatened to impact a planned data center relocation and hamper a server consolidation project. To overcome these issues, decision makers chose to upgrade their network to a high-bandwidth, fiber solution. View
As eye-care services company TLCVision expanded, its multiple locations relied on a heterogeneous mix of telecom providers. When the company made plans to add 25 new centers, TLCVision looked for a more time efficient and cost effective way to handle voice and data services for its existing and new sites. View
TMS Call Centers provide services to catalog mail order firms, brokerage houses, legal and accounting businesses, and insurance companies, among others. Nearly 90 percent of TMS' business is related to inbound order-taking, first-line customer service, and direct response campaigns for its clients. To support its 24/7 business, TMS needed reliable, cost-effective toll-free service. View
TricorBraun had an inefficient, heterogeneous mix of communications services and private branch exchanges (PBXs) serving its multiple locations across North America. The company wanted to consolidate on a single system to reduce costs, streamline administration, and enhance productivity for personnel at TricorBraun offices and for the many employees who travel on a regular basis. View
The network connecting the main data center for the University of Colorado (CU) with its two remote sites had aged, and CU began to look for a more reliable and scalable solution. Security was also a vital issue: the remote sites have departments that handle sensitive University data, and CU wanted a solution that did not need to traverse public, unsecured networks. View
With multiple Vantage Oncology locations and more planned, the companys network was quickly becoming unmanageable because of a complex legacy system. Vantage Oncology looked to partner with a tier-one provider to help the company avoid this impasse and manage growth effectively. View
Virginia Hospital Center needed a more sound disaster recovery strategy to ensure availability of essential patient-care systems. View
After more than sixty years as a one-campus retirement center, Wesley Homes began to plan a second retirement facility. Wesley Homes would have more than 1,000 residents and staff at the combined facilities, with communications needs equivalent to a small town. The company needed a reliable, scalable data communications infrastructure to enable employees to work together effectively and allow the residents to communicate with friends and family. In addition to enhancing lives, the system could ultimately help save them. Among numerous critical functions, the system would be used to transmit vital medical data, view information streamed from security cameras, and support fire system monitoring and enhanced 911 services. View
As a leading humanitarian organization, World Vision's mission is administering aid and relief around the world. Our mission was to help them help others more efficiently. World Vision's existing frame relay services provided data-only access between offices, but did not scale to provide the necessary bandwidth for full voice, video and data connections. Nor did it provide a low enough latency to allow such for applications. View
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