BoardDocs  

Challenge

Atlanta-based BoardDocs was experiencing a 50 percent annual growth rate and needed to expand its infrastructure to support operations. The company's requirements included collocation space and services that would deliver high-availability, scalability and timely service support.

Solution

Decision makers selected the Qwest^® Dedicated Hosting Collocation service to house infrastructure in Denver; the Qwest^® Managed Hosting service to manage servers and software and the Qwest^® CyberCenter^® Storage and Backup service to protect customer and enterprise data.

Benefits and Results

• The scalability of the Qwest solutions easily accommodates the company's 50 percent annual growth rate.
• The Qwest CyberCenter's (collocation facility) redundant systems provide high availability to BoardDocs software as a service (SaaS) applications.
• Protects BoardDocs against outages that trigger SLA payments to customers.
• Preserves BoardDocs' reputation among clients and helps to keep customer churn low.
• Qwest's nationwide footprint allows managers to place future servers close to customers to ensure high performance of the BoardDocs applications.
• Qwest technicians respond to BoardDocs server issues within minutes.
• The Qwest technicians' expertise is a valued supplement to BoardDocs' IT staff.

Client

When hundreds of municipalities and school boards need to prepare for a meeting, they turn to Atlanta, Georgia-based BoardDocs. The company provides solutions that manage every aspect of preparing documents for a meeting: from creation to approval and subsequent distribution.