TricorBraun®  

Challenge

TricorBraun had an inefficient, heterogeneous mix of communications services and private branch exchanges (PBXs) serving its multiple locations across North America. The company wanted to consolidate on a single system to reduce costs, streamline administration, and enhance productivity for personnel at TricorBraun offices and for the many employees who travel on a regular basis.

Solution

After an extensive evaluation of partners and methods to help address its challenges, TricorBraun chose Qwest^® CPE Solutions for IP Telephony, deploying Cisco customer premises equipment and using Qwest iQ^® Networking^® Private Port service across the 30 TricorBraun locations.

Benefits and Results:

• Centralized management of a standardized communications system for multiple locations reduces costs and improves service
• Consolidated support contracts managed centrally enable branch locations to focus on local customer service
• Qwest iQ^® Networking Private Port service provides stable, reliable multi-protocol label switching (MPLS) service
• Function-rich Cisco phone system combined with Qwest network enhances employee productivity in the office and on the road

Client

St. Louis-based TricorBraun is one of the worlds leading suppliers of packaging. With more than 100 years of experience, TricorBraun develops, designs and supplies rigid packaging, including glass and plastic containers. The company works closely with its customers in a wide range of industries to understand and meet specific packaging requirements. There are 30 TricorBraun distribution centers across North America.