BUCA, Inc.

corporate website

Qwest really hit the mark in terms of managing this project: implementation of Qwest iQ^® Private Port went as smoothly as it possibly could. In addition, I give special kudos to the Qwest Integrated Management group, which has put us in a position to grow without adding IT head count.
Joel Cady, Communications Systems Administrator

Challenge

BUCA, Inc., which owns and operates 92 Buca di Beppo restaurants across the U.S., needed to ensure call quality and bandwidth at its centralized guest services center in Minneapolis.

Solution

Qwest iQ^® Networking Private Port connects BUCA headquarters with its 92 restaurant locations. Qwest also provides BUCA with leased router hardware, Qwest Integrated Management services, and a variety of additional services including voice T1 lines and long distance service.

Benefits and Results:

Revenues are protected by ensuring bandwidth and call quality at a centralized guest services center even during peak holiday reservation periods
Expansion of gift card and credit card services at the 92 restaurant locations is supported by Qwest iQ^® Networking Private Port
Communications and networking work load is reduced by as much as 90 percent with support of Qwest Integrated Management
Cost structure of Qwest Integrated Management positions BUCA to expand capabilities without adding staff
Qwest Integrated Management helps ensure uninterrupted service to BUCA customers by providing immediate response to issues 7 x 24

Client

Buca Inc. opened the first Buca di Beppo restaurant in 1993. Today, 92 BUCA locations in 25 states and the District of Columbia serve freshly made Italian food to nearly 12 million people a year. The approximately 6,000 BUCA employees are called family members, reflecting the company's family-oriented approach to management and to customer service. When guests call a BUCA location for a reservation or to ask a question, they are connected with what BUCA calls its Paisano Support Center at the companys Minneapolis headquarters. BUCA guest services personnel make sure that each caller receives personal attention and any requests are conveyed rapidly to the individual restaurant location.