Nemertes
The best according to those who matter most.
Qwest won the 2010 Nemertes PilotHouse award for Ethernet providers among Market Challengers. The PilotHouse award is based on ratings from more than 2,000 businesses interviewed by Nemertes Research. Qwest received the highest award for customer service among all providers including AT&T and Verizon. Qwest also received the highest rating for value and the highest overall score among market challengers including Sprint, Level 3, Cox and Comcast.
"Qwest's customers gave the company high rankings across the board, but the standout rating was in the area of customer service, where respondents rated Qwest the highest of any carrier Ethernet provider. Since customer service is very important to most user organizations, this rating is good news for Qwest—and its customers."
— Johna Till Johnson, the president and senior founding partner of Nemertes Research
2010 Rankings
- Best customer service score overall
- Best overall score among Ethernet Market Challengers
- Best value score among Ethernet Market Challengers
