Case Studies
3E Company's previous long-distance carrier sold 3E's contract for inbound and outbound services to a smaller telecommunications provider. 3E immediately experienced problems, according to Toni Taylor, Senior Telecom Engineer. Customer service was poor. And we actually had an outage, and that is a worst-case scenario in a 7 x 24 emergency call center, said Taylor. View
Case Studies
Fast, efficient customer service is key to success for Home Buyers Warranty. With 70 toll-free numbers to manage, Home Buyers Warranty needed to change call allocation percentages and trunk routes much more rapidly. The company's existing vendor took from three days to a month to complete changes. View
Case Studies
Scribe Healthcare Technologies, Inc. (Scribe Healthcare) serves hospitals and healthcare providers nationwide, providing its proprietary Web platform to enhance patient registration processes, electronic medical records (EMRs) solutions, and practice and hospital management (PM and HM) solutions. Faced with rapid growth and the need to provide security and reliability to its customers, Scribe Healthcare looked for a hosting solution with the scalability and disaster recovery capabilities the company requires. View
Case Studies
TMS Call Centers provide services to catalog mail order firms, brokerage houses, legal and accounting businesses, and insurance companies, among others. Nearly 90 percent of TMS' business is related to inbound order-taking, first-line customer service, and direct response campaigns for its clients. To support its 24/7 business, TMS needed reliable, cost-effective toll-free service. View
Customer Voice
3E Company's previous long-distance carrier sold 3E's contract for inbound and outbound services to a smaller telecommunications provider. 3E immediately experienced problems, according to Toni Taylor, Senior Telecom Engineer. Customer service was poor. And we actually had an outage, and that is a worst-case scenario in a 7 x 24 emergency call center, said Taylor. View
Customer Voice
This teleservices company needed to replace its maxed out frame relay solution to provide cost-effective long distance service for its employees. View
Customer Voice
Since 1986, CONEXIS, a Word & Brown Company, has been a recognized leader in the benefits industry for pioneering technology and commitment to service. CONEXIS employs more than 350 professionals dedicated to benefits services at its locations in Orange, California and Irving, Texas. View
Customer Voice
To encourage operational efficiencies, company managers looked for a "one-stop shop" communications provider. View
Customer Voice
GES provides exhibition and event services in every major convention market across North America and the United Kingdom. The company needed a communications provider with a nationwide footprint and the ability to provide one invoice broken down into subcategories for different profit/cost centers. View
Customer Voice
Scribe Healthcare Technologies, Inc. (Scribe Healthcare) serves hospitals and healthcare providers nationwide, providing its proprietary Web platform to enhance patient registration processes, electronic medical records (EMRs) solutions, and practice and hospital management (PM and HM) solutions. Faced with rapid growth and the need to provide security and reliability to its customers, Scribe Healthcare looked for a hosting solution with the scalability and disaster recovery capabilities the company requires. View
Customer Voice
TMS Call Centers provide services to catalog mail order firms, brokerage houses, legal and accounting businesses, and insurance companies, among others. Nearly 90 percent of TMS' business is related to inbound order-taking, first-line customer service, and direct response campaigns for its clients. To support its 24/7 business, TMS needed reliable, cost-effective toll-free service. View
