Long Distance - Outbound

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3E Company's previous long-distance carrier sold 3Es contract for inbound and outbound services to a smaller telecommunications provider. 3E immediately experienced problems, according to Toni Taylor, Senior Telecom Engineer. Customer service was poor. And we actually had an outage, and that is a worst-case scenario in a 7 x 24 emergency call center, said Taylor. View

Fast, efficient customer service is key to success for Home Buyers Warranty. With 70 toll-free numbers to manage, Home Buyers Warranty needed to change call allocation percentages and trunk routes much more rapidly. The companys existing vendor took from three days to a month to complete changes. View

Scribe Healthcare Technologies, Inc. (Scribe Healthcare) serves hospitals and healthcare providers nationwide, providing its proprietary Web platform to enhance patient registration processes, electronic medical records (EMRs) solutions, and practice and hospital management (PM and HM) solutions. Faced with rapid growth and the need to provide security and reliability to its customers, Scribe Healthcare looked for a hosting solution with the scalability and disaster recovery capabilities the company requires. View

As eye-care services company TLCVision expanded, its multiple locations relied on a heterogeneous mix of telecom providers. When the company made plans to add 25 new centers, TLCVision looked for a more time efficient and cost effective way to handle voice and data services for its existing and new sites. View

TMS Call Centers provide services to catalog mail order firms, brokerage houses, legal and accounting businesses, and insurance companies, among others. Nearly 90 percent of TMS' business is related to inbound order-taking, first-line customer service, and direct response campaigns for its clients. To support its 24/7 business, TMS needed reliable, cost-effective toll-free service. View

3E Company's previous long-distance carrier sold 3Es contract for inbound and outbound services to a smaller telecommunications provider. 3E immediately experienced problems, according to Toni Taylor, Senior Telecom Engineer. Customer service was poor. And we actually had an outage, and that is a worst-case scenario in a 7 x 24 emergency call center, said Taylor. View

This teleservices company needed to replace its maxed out frame relay solutino to provide cost-effective long distance service for its employees. View

Since 1986, CONEXIS, a Word & Brown Company has been a recognized leader in the benefits industry for pioneering technology and commitment to service. CONEXIS employs more than 350 professionals dedicated to benefits services at its locations in Orange, California and Irving, Texas. View

To encourage operational efficiencies, company managers looked for a "one-stop shop" communications provider. View

For over four decades, Dixon Hughes has provided accounting, auditing, tax and consulting services to businesses in a variety of industries. This CPA firm needed a "super-reliable" dedicated Internet solution that is available in all the company's locations. The legacy solution had met its capacity limits. View

GES provides exhibition and event services in every major convention market across North America and the United Kingdom. The company needed a communications provider with a nationwide footprint and the ability to provide one invoice broken down into subcategories for different profit/cost centers. View

Employees at this financial services company spent a lot of time matching long distance charges with corporate account codes. Managers decided to find a new vendor that could deliver a bill that is easy to reconcile. View

Neighborhood House is a no-profit helping people achieve financial self sufficiency. In order to spend less on operations and more on services- the company left Qwest to sign on with a reseller. After customer service fell far short of promises, and prices increased, managers switched to another reseller. Only to go through the same experience again. The agency's managers needed a telecom vendor who cold serve their unique non-profit needs at a reasonable price. Neighborhood House returned to Qwest. View

Scribe Healthcare Technologies, Inc. (Scribe Healthcare) serves hospitals and healthcare providers nationwide, providing its proprietary Web platform to enhance patient registration processes, electronic medical records (EMRs) solutions, and practice and hospital management (PM and HM) solutions. Faced with rapid growth and the need to provide security and reliability to its customers, Scribe Healthcare looked for a hosting solution with the scalability and disaster recovery capabilities the company requires. View

As eye-care services company TLCVision expanded, its multiple locations relied on a heterogeneous mix of telecom providers. When the company made plans to add 25 new centers, TLCVision looked for a more time efficient and cost effective way to handle voice and data services for its existing and new sites. View

TMS Call Centers provide services to catalog mail order firms, brokerage houses, legal and accounting businesses, and insurance companies, among others. Nearly 90 percent of TMS' business is related to inbound order-taking, first-line customer service, and direct response campaigns for its clients. To support its 24/7 business, TMS needed reliable, cost-effective toll-free service. View