VoIP Long Distance and Toll-Free Service

High-Quality VoIP Long-Distance and Toll-Free Service

VoIP long distance and toll-free services are fundamental components of any business and key building blocks in your virtual enterprise solution. Enhance your suite of Internet Protocol (IP) telephony services by connecting customers and employees with Qwest VoIP toll-free and long distance services. Qwest IP Long Distance and IP Toll Free services combine the cost effectiveness of Voice over IP (VoIP) with the traditional accessibility of the public switched telephone network (PSTN). With Qwest VoIP Long Distance and VoIP Toll Free services, you can extend your communications capability to include domestic and international long distance outbound voice and inbound 8XX toll-free calls.

Description

Qwest's IP voice suite, which includes Qwest VoIP Long Distance and VoIP Toll-Free services, provides the ability to originate long distance calls within the PSTN and receive inbound 1 8XX toll-free calls from the PSTN via SIP (Session Initiation Protocol) format. Whether used as a package or individually, IP voice is an integrated service platform that business customers rely on for fast, accurate and cost-effective voice transport.

Features

VoIP Long Distance Service

• Outbound long distance from your domestic United States VoIP network to Qwest for transport to a PSTN via the Qwest national network:
  • SIP signaling protocol
  • G.711 G.729A and G.729AB CODEC support
  • Session border controller (SBC) hardware for customer authentication and firewall protection
  • Extensive domestic and international coverage (fixed and mobile) to over 250 international destinations
• Flexible minutes of use pricing to domestic and international PSTN destinations with the option for domestic tiered LATA-based pricing.

VoIP Toll Free Service

• Inbound 1 8XX calls routed to your domestic United States VoIP Network via SIP signaling and RTP Media Stream:
  • SIP signaling protocol
  • Session border controller (SBC) hardware for customer authentication and firewall protection
  • G.711 G.729A and G.729AB CODEC support
• Support for enhanced toll-free features including
  • Origination features
    • Tailored Call Coverage
    • Shared Carrier Arrangement
  • Routing features
    • Day-of-Week Routing
    • Day-of-Year (Holiday) Routing
    • Time-of-Day Routing
    • Geographical Routing
    • GeoPlus Routing
    • Percentage-Allocation Routing
  • Overflow features
    • Busy Ring-No-Answer (BRNA) Routing
    • Direct Termination Overflow (DTO Overflow) Routing
    • In-Switch OverflowTrunk (Overflow) Routing
    • SuperTrunk (Overflow) Routing
  • Call information features
    • Dialed Number Identification Service (DNIS) Delivery
    • Dialed Number Identification Service (DNIS) Delivery
  • Additional features
    • Alternate Call Plan Routing
    • Payphone Blocking
• Toll free directory assistance
• Nationwide, including the extended areas of Hawaii and Alaska, and Canadian coverage
• Easy 8XX monitoring and maintenance through Qwest Control^®, an online customer-managed system management tool that can make online changes for enhanced services
• Flexible minutes of use pricing to domestic and international PSTN destinations with the option for domestic tiered LATA-based pricing.

Technical Details

Qwest's IP voice service technical specifications and requirements can be found in the IP Voice Service Guide. (Use this URL to link to the guide: http://www.qwestservice.com/legal/docs/Retail_IP_Voice_Service_Guide_v1_012909.pdf)

Connecting to Qwest

Qwest offers easy access to the Qwest network through Qwest iQ^® Networking or legacy Dedicated Internet Access (DIA) and also supports use of your own Internet access to peer across the public Internet. Access bandwidth options include

• DS-1 to OC-48 iQ™ Internet Port
• 10 M, 100 M, or 1 G Ethernet iQ Internet Port
• Bring your own access (public Internet)

Benefits

• Try Before You Buy: Qwest now provides an opportunity for you to try out our Qwest VoIP Long Distance and VoIP Toll Free services, giving you the tools to implement an integrated, high-quality protective communications service for the years ahead. Selecting a long distance provider is important. That's why Qwest offers up to a five-day trial of Qwest VoIP Long Distance and VoIP Toll Free services to any new customer. Our try before you buy offer includes
  • Up to five days of FREE interoperability testing on our production network
  • Does not require a service contract; however, a testing agreement is required
  • Only requires Internet access with Qwest or other provider
• Cost savings: With Qwest VoIP Long Distance and VoIP Toll Free services, you can realize the cost savings of an IP-based network without the added costs of managing IP/TDM conversion. Savings on other valuable Qwest VoIP Long Distance and VoIP Toll-Free services include
  • Scalable, single-point access through Qwest iQ^® Internet Port or across the peered public Internet for both voice and data, versus multiple TDM switch trunks and a separate data connection
  • Ability to remove all VoIP/TDM-based equipment and move instead to a full IP-based platform for voice and data services
  • Competitive market-based pricing
• Quality: Qwest's IP voice infrastructure provides quality and service levels that are comparable to traditional TDM service. Service comes with 24/7 network monitoring and management to ensure near 100 percent network uptime and real-time troubleshooting.
• Security and Reliability: The dependable network security of Qwest VoIP Long Distance and VoIP Toll Free services includes geographically redundant routing with physically diverse locations for gateways and Session Border Controllers (SBCs). The SBC provides IP address security and fraud protection.
• Ease of use: VoIP Long Distance and VoIP Toll Free services features are similar to traditional long distance and toll free voice products and are simple and easy to understand.
• Implementation process: A shorter provisioning cycle, particularly if Internet connectivity is in place.