Operator Services - Public Payphones

Public Payphones

Qwest is recognized in the industry for having a unique organization dedicated to operator services.

Although payphones offer 1+ direct dialing, they require an operator service provider for end users not able to pre-pay for the call. The most common operator-assisted calls from payphones are collect calls, and are primarily intraLATA in scope.

Qwest Operator Services allows payphone end users to make calls within the United States as well as to most international countries. The calls are billed based on the payment method selected by the end user - the originating line does not incur a charge at any time. Examples include collect, calling card, credit card and third party.

Payphones connect to the Qwest Operator Services platform via subscription or through programming of the payphone unit. End users access the Qwest Operator Services platform by simply following the dialing instructions on the phone.

Although coin deposit generates the greatest portion of the payphone revenues, operator assisted calls are also viewed as a profit center. Qwest offers multiple rate plans and pays a commission for every completed billable call. Qwest offerings are always in line with state commission rules to ensure full compliance. The Qwest platform and brand provide the strength of Qwest branding and name recognition.

By affiliating with all sales channels within Qwest, Qwest Operator Services provides the payphone industry with the ability do business with one company for all their communications needs.