Qwest is recognized in the industry for having a unique organization dedicated to operator services.
Few correctional facilities allow inmates to make phone calls other than collect calls. However, some facilities provide a pre-paid calling card to their inmates. Most facilities prefer that all calls are collect calls so the billing occurs outside of the facility.
Qwest Operator Services allows inmates to make collect calls through an automated operator platform. Calls are carefully screened and appropriate calling behavior is required by the facility. Calls are continually monitored to minimize fraud and unwanted consumer charges. Collect billing is the only billing option available to the inmate within the correctional facility.
Correctional facilities can connect to the Qwest Operator Services platform via dedicated access, subscription or through programming of the premises equipment. Inmates access the Qwest Operator Services platform by simply dialing 0+ their desired destination number from the assigned telephones.
Operator Services is a large contributor to the correctional facility revenues and is very competitive. Qwest offers a one-rate plan per state (for intrastate calls) for inmate calling and provides the strength of Qwest’s name recognition.
By affiliating with all sales channels within Qwest, Qwest Operator Services provides the ability to do business with one company for all communications needs.
Contact an experienced sales representative.
