Call Queuing Service

Call Queuing

Qwest Call Queuing^™ services is an affordable queuing service that works on your existing phones and lines. It does not require any special equipment. With Qwest Call Queuing, callers to your business will be able to speak with a live person rather than reaching a busy signal or being forced to leave a message.

How Qwest Call Queuing Works to Help You Create a Professional and Organized Image

Instead of reaching a busy signal or voice mail, callers to a business with Qwest Call Queuing receive a pleasant greeting thanking them for calling and advising that their call will be answered in the order received. If the business has voice mail or a telephone answering service, the caller is also told that they can leave a message at anytime simply by pressing one (1). Recurring announcements thank the caller for their patience and remind them that they can always leave a message.

Benefits

• Choices for your customers – If you have voice mail or an answering service, you can now give your customers a choice to leave a message OR speak to a live person. Even without voice mail, Qwest Call Queuing gives customers who would have reached a busy signal, the choice of waiting to speak with a live person or calling again later.
• Improves customers service and prevents calls to competitors – Qwest Call Queuing will handle your callers during busy times when it is difficult to juggle a rush of calls. Calls are answered in the order received, allowing callers to reach your business versus reaching annoying busy signals and calling your competitor.
• Efficient handling of calls with fewer employees – With Qwest Call Queuing, you and your employees can concentrate on the caller on the line without being interrupted and be confident that other callers are being managed by Qwest Call Queuing. You can handle more calls with fewer people, especially during daily or seasonal surges of calls. You should also have less callbacks.
• No expensive systems or special telephone equipment needed – Qwest Call Queuing works on your existing telephones and lines and is also flexible since you only order the number of queue slots needed, from 2 to 98. Each caller in queue uses one queue slot. When your business grows, you can add more queue slots.
• Easy installation – No appointment or customer premise work is necessary. New service can be established in just a few days.

Features

Qwest Call Queuing offers the following features at no additional charge:

• Greeting that includes the name of your business
• Choice of either male of female voice in announcements
• The ability to turn Qwest Call Queuing ON or OFF at any time
• Queue status prompts between calls that advise the caller has been in queue and if additional callers are still waiting
• Out–call notification of callers entering queue, to a pager, wireless phone, or another phone line
• Caller ID when available on out-call notification
• All features can be changed or turned ON or OFF at any time

To hear a demonstration of what your callers would hear, call the toll free demo line at (877) 440-8960.

Call Queuing is not available in all areas. Some restrictions apply. Service is subject to technical limitations and is not compatible with all types of telecommunications products and services. Paging and leave-message options are subject to service provided by paging, voice mail and answering services. Caller ID requires use of compatible display unit, pager or data compatible wireless phone.