Collocation Services

Collocation Hosting…Choice-Driven Solutions®

Qwest CyberCenter facilities—your foundation for success

Qwest CyberCenter facilities, located nationwide, provide a secure, reliable and scalable foundation for your business success. Specifically designed to provide state-of-the-art hosting for your mission-critical Web sites and enterprise applications, our Qwest CyberCenter facilities and collocation hosting specialists offer you a compelling alternative to taking on the considerable expense of building, maintaining and staffing your own Internet data center.

Collocation Services Description

CyberCenter facilities are evolving with your needs from consolidation of data centers and servers to a complete, virtualized implementation of customer sites. You can take advantage of our 50,000+ sq. ft. state-of-the-art facilities and best-in-class personnel and procedures, so you won't have to invest your time and money in building and maintaining your own. It's easy—simply choose one of our CyberCenter facilities and determine how much space, power and bandwidth you need.

Collocation service consists of space, power and bandwidth. Bandwidth includes periodic hardware check (ping) with e-mail notification of any unresponsive device, which may indicate problems in connectivity, power and/or device availability. Collocation hosting service is available in cages or half- and full-rack configurations. Charges are based on a per-rack/cage basis.

Collocation Services Features

Qwest CyberCenters
- SAS 70 Type II Internal Control Standards—an auditing standard developed by the American Institute of Certified Public Accountants (AICPA). Type II audit not only includes the description of controls, but also the detailed testing of controls. To achieve SAS 70 Type II, Qwest CyberCenter facility operations are thoroughly scrutinized and evaluated annually with results reported and published.
- Remedy® is used for all problem tracking, trouble ticketing and change management tools.
Physical security
- CyberCenters are outfitted with biometric palm scanners and secure card-key access to the collocation services areas of the data center. Additionally, all customer equipment is kept in secure locations. On-site security personnel monitor hosting facilities 24/7 via indoor and outdoor video surveillance. CyberCenter access requires security desk check-in and is managed 24/7. Local key management is enforced for racks and cabinets.
HVAC and fire suppression
- All CyberCenters are in a temperature and humidity controlled environment designed with redundant, multi-zoned, fire suppression systems.
- Very Early Smoke Detection Apparatus (VESDA®) systems are located throughout the raised floor area in all CyberCenters.
Power
- Power is available as needed. It is designed with battery backup for uninterrupted power supply (UPS). Diesel generators ensure uninterruptible power.
Public network connectivity
- 10G uplinks connecting to the Qwest IP network through both public and private connections
- 100% network availability service level agreements (SLAs)
- Connect with a full range of award-winning communications services, all in one place
- Qwest CyberCenter facilities are directly connected to the Qwest IP network
Managed Hosting Services
The Qwest Managed Services portfolio allows you to select the individual managed collocation services your environment needs. From network and application monitoring to database management, storage and virtualization, Qwest's extensive portfolio is tailored to fit your exact individual specifications
- Qwest proactively monitors and manages your Web application, databases and operating systems remotely, as well as within the Qwest CyberCenter locations.
- We also proactively manage over 80 unique applications, databases and operating systems.
- Uptime SLAs for entire managed service environment.
- Monitoring features include
  - Base monitoring (ping, system checks, fetches)
  - Process monitoring
  - Trending analysis
  - Hardware monitoring
  - Router and switch monitoring
  - Application and database monitoring
  - Custom application monitoring
Qwest Storage and Backup Services provide a suite of fully managed products and services including storage area network (SAN) and tape area network (TAN).

Benefits of Collocation Hosting

Facility—World-class facility featuring redundant architectures (N+1), state-of-the-art security systems, and best in class CyberCenter personnel and procedures.
Savings—Enjoy state-of-the art facilities without buying them yourself. Qwest has made the investment, so you don’t have to.
Flexibility—Qwest offers a variety of power circuit types, as well as rack and cage customization.
Multiple locations—Qwest CyberCenters are available nationwide.
SLAs—Qwest offers SLAs for every one of its network products and for each CyberCenter facility (HVAC). Additionally, Qwest offers a 10-day installation SLA for space and power.

How Collocation Services Work

Choose one of Qwest’s CyberCenters and determine how much space, power and bandwidth you need. Together with a Qwest implementation services manager, you will build a plan to get to production. Once up and running, enjoy 24/7 support from the first touch response service desk as well as our CyberCenter personnel. With flexible contract terms and service offerings, Qwest is the easy choice for protecting your business.