Managed IP Communications

IP Convergence: Managed IP Convergence

Managed IP Communications is a managed customer premises equipment (CPE)-based VoIP solution with multiple service options. It offers a highly customized solution that unifies your network into an IP Convergence platform to support voice, video and data. Through a fully-bundled IP telephony service that includes a network convergence readiness assessment, Managed IP Communications provides the hardware, software, license, installation, maintenance and 24/7 application management and monitoring you will need. The service cost is contained in a monthly recurring charge (MRC) per managed port, eliminating the need for large up-front capital expenditure.

IP Convergence Features

• Six components—IP private branch exchange (PBX), voice mail, switch/router, WLAN, IP call center and paging.
• Powered by Cisco® Systems—and includes Call Manager and Unity applications.
• Remote implementation services—configuration, revision and operability assessments on edge routers, switches and servers.
• Management-only service available (for existing implementations).
• 24/7 remote monitoring of IP Communication site components and interfaces.
• Fault management services, including detection, isolation, diagnosis and remote repair.
• Proactive customer notification and escalation.
• Proactive management of quality of service (QoS).
• Management of moves, adds and changes (MACs) and dialing plans.
• Web-based ticketing, inventory and performance reports.
• Cisco agent deployments to enforce packet sniffers/call interception, host-based virus scanning, unauthorized access, caller identity spoofing, toll fraud, repudiation and IP spoofing.

IP Convergence Benefits

The Qwest® Managed IP Communications total solution goes beyond your expectations to deliver exceptional return on investment (ROI). Along the way, you'll experience a range of benefits:

• Outsources the complexity of a network convergence environment—you can allocate resources elsewhere.
• Offers a platform that is the springboard for today's convergence movement while increasing IT staff productivity.
• Decreases the costs to meet current and future communications requirements as your business changes and grows.
• Offers multiple carrier and access options; not carrier dependent.
• Guarantees constant state-of-the-art performance and support.
• Secures connectivity.

How IP Convergence works

Qwest Managed IP Communications captures the benefits of network convergence by collapsing your voice and data onto a single, merged network. Telephony becomes an application on your data network. Call quality is ensured using QoS and is separated from your data traffic through a virtual LAN.