Managed Hosting Services

Managed Hosting Services

Managed Hosting...Choice-Driven Solutions®

Managed Hosting Services portfolio is customer-centric in every way

Qwest's Managed Hosting Services portfolio allows you to pick and choose the individual managed services you need. Based on your selection, Qwest® builds a managed hosting solution for your environment to ensure you get choice-driven solutions.

Description

Qwest® Managed Hosting Services combine technical account management, senior-level technicians and certified processes to provide customer-centric, 24/7 managed hosting services in your data center or in a Qwest® CyberCenter® facility. Qwest's knowledge and experience is expansive: we currently monitor and manage over 80 different types of applications, operating systems and databases.

Managed Hosting Services Features

• Proactive monitoring and/or management:
  • Uptime service level agreements (SLAs) for entire managed service environment.
  • Monitoring features include:
    • Base monitoring (ping, system checks, URL queries)
    • Process monitoring
    • Trending analysis
    • Hardware monitoring
    • Router and switch monitoring
    • Application and database monitoring
    • Custom application monitoring.
• Management—everything we monitor plus cluster and high availability
• Portal availability—ticketing and alarms, trending data, system health, and a wealth of capacity planning data.
• Dedicated customer service manager (CSM)—CSM is assigned to ensure accountability for every managed solution. You always know whom to call at Qwest.
• Server management—Qwest manages your server on a proactive basis and responds to system alerts
• Installation and configuration services:
  • Hardware
  • Operating system
  • Applications/databases
• Service delivery—standard, hardened improvement service delivery methodology.
• Subject matter experts—involved in every proposal and quality assurance assessment.
• Simplified invoice—one line item for all managed services.
• Certification: SAS 70 Type II Internal Control Standards–An auditing standard developed by the American Institute of Certified Public Accountants (AICPA). Type II audit includes not only the description of controls, but also the detailed testing of controls. To achieve SAS 70 Type II, Qwest CyberCenter facility operations annually undergo a thorough inspection and evaluation with results reported and published.

Benefits of Managed Hosting Services

• Don’t settle for a solution that doesn't quite fit. Qwest builds a customized managed services solution to meet your needs.
• Enjoy full accountability and ongoing consultation from your dedicated CSM when you order Managed Services.
• With Qwest's knowledge and experience, we can take on more of your managed services needs.

How Managed Hosting Services Works

No matter the use of your IT environment (production or disaster recovery site), Qwest can support it. Qwest will work with you to implement project deliverables and tasks, as well as manage CyberCenter^™ services personnel who install, configure, monitor and manage your chosen environment.