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Meet the Bloggers


Christopher K. Ancell

Executive Vice President - Business Markets Group

Christopher K. Ancell was named executive vice president of the Qwest Business Markets Group in August 2009. In this role, Mr. Ancell oversees sales, marketing, product development, and delivery of voice and data communications services to Qwest's business and government customers. Mr. Ancell's team of approximately 3,700 employees, located throughout the United States, generates more than $4 billion in annual revenues and delivers a comprehensive portfolio of data and voice networking communications solutions to enterprises, government agencies and educational institutions of all sizes.

Prior to his current role, Mr. Ancell was vice president of sales, western region, for the Business Markets Group, a position he had held since 2004. From 2002 to 2004, he served as vice president of sales support for BMG; in that position, he was responsible for a national team of sales engineers, service managers, project managers, post-sale account managers and a specialized product sales group.

Mr. Ancell joined Qwest in 2000 as a vice president in the product organization and later became vice president of hosting sales. From 1999 to 2000, Mr. Ancell was vice president of professional services at Service Metrics, Inc., an Exodus Communications Company. He also has held management positions at PricewaterhouseCoopers and with Oracle's Telecommunications Consulting Practice.

Mr. Ancell holds a bachelor of science degree in economics from the University of Denver. He lives in the Denver area.

Eric Bozich

Vice President - Product Management

Eric Bozich became Qwest vice president of Product Management in 1998 and oversees the product development and delivery of voice and data communications services to Qwest's business and government customers. He is responsible for the creation of new services including cloud computing, managed services and unified communications.

Bozich has led the roll-out of a wide range of converged voice and data services including Qwest Integrated Access VoIP, iQ Networking (MPLS WAN), IP Contact Center, Metro and Long Haul Ethernet and Managed IP Communications.

Previously, he was executive director of the U S WEST Internet product development team for !NTERPRISE which was created to address the advanced data and network integration needs of customers. Bozich began his career at U S WEST in 1994 as a data applications consultant for !NTERPRISE. Later, he served as the director of Core Services Development in the Internet Services group. In that position, Bozich lead the development of many new services and applications, which included U S WEST.net, Dedicated Internet Access (DIA), Internet access solutions for DSL and a variety of business oriented remote access and virtual private network (VPN) solutions.

Before joining U S WEST, Bozich was with the University of Utah as a technical services manager for five years. Bozich also developed a business plan for @Home in their @Work division and helped launch several "first of its kind" technical trials with Fortune 100 companies using cable infrastructure to deliver data services to remote employees. Bozich has also served as a systems engineer with several systems and network integration businesses.

He graduated with a Bachelor of Science degree in business from the University of Utah and received an MBA from Westminster College in Salt Lake City.

Bozich and his wife, Cobie, live in the Denver area with their three children.

Cindy Humphrey

Vice President - Business Marketing

Cindy Humphrey, a seasoned professional with 24 years of experience in the telecommunications industry, serves as vice president of marketing for the Business Markets Group (BMG) of Qwest Communications. In this role, she handles a broad scope of responsibility in reaching all segments of the business market, including medium- to large-size businesses, government and education accounts. She manages a team of marketing professionals working to equip BMG with the types of tools that have driven Qwest to six consecutive quarters of growth in the business market.

Before joining BMG Marketing, Cindy was a regional vice president for Qwest Wholesale, responsible for sales to wireless carriers. Her group, serving accounts from the smallest wireless customers to the very largest, achieved increased sales levels in a declining market in multiple years.

Cindy began her career as a network manager and, since then, has held a variety of positions in Qwest and its predecessor companies, including product manager and director for multiple product lines; market manager and channel manager. Additionally, she holds a patent for work completed in a product development position.

Cindy is a graduate of Purdue University with a bachelor of science degree in engineering and holds a master's of business administration with an emphasis in marketing from the University of Denver.

She and her husband Craig, who reside in Denver, are the parents of two children.

Michael C. Lipic

Vice President - Product Management

Michael C. Lipic was named vice president of Product Management for Qwest's Business Markets Group (BMG) in November 2009. He manages a 70-person pricing and offer management team that is responsible for developing and implementing pricing strategy as well as negotiating pricing and contractual terms on individual deals.

Mr. Lipic, who has more than 16 years of telecommunications experience, joined Qwest in May 2003. He has served as director of the International Long Distance Group, director of Product Management, and director/chief of staff for BMG's Central Region.

In December 2008, he was named director of Voice Channel Strategy in Qwest Wholesale. In that position, he launched and managed Qwest Wholesale's innovative long distance trading desk, creating a new sales and support model for wholesale long distance and launching a number of profitability initiatives. As a result, the Wholesale long distance trading desk increased segment income in one year by 250 percent. Before coming to Qwest, Mr. Lipic held key roles in financial analysis, corporate investment, and merger/acquisitions with SBC/Ameritech, CoreExpress, NPV Group and Baxter International.

A Certified Public Accountant, he earned a Master of Management degree from the J.L. Kellogg Graduate School of Management at Northwestern University and a BS in accounting from Indiana University.

Jeff Waters

Vice President - Sales Business Markets Group

Jeff Waters currently serves as Vice President of Sales in Qwest Communications Business Markets Group (BMG). In this role Jeff is responsible for leading an organization of over 300 people focused on Sales and Service for small- to mid-sized business. Jeff firmly believes in the power of technology to transform business and in Qwest's ability to tailor solutions to aid their customers in maximizing their ability to hit their business objectives.

Prior to his current role, Jeff was Director of Sales for a four State Region based out of Kansas City. While Director of Sales, Jeff was a 3 time recipient of Qwest's Circle of Excellence and ran one of the top sales organizations within Qwest's Business Markets Group. Jeff joined Qwest from Verizon in 2002, where he held multiple roles of increasing responsibility across six years of tenure. Jeff launched his career at IBM where he spent two years in IBM's Service Division.

Jeff is an Alumnus of Harvard Business School's High Potential's Development Program, and William Jewell College, where he received his Bachelor of Science in Business Administration.

Suzanne Dove

BMG Vice President - Sales Effectiveness

Suzanne Dove, Qwest Business Markets vice president of Sales Effectiveness, has been with Qwest for the past 12 years and in the communications industry for 18 years. In her current role, Suzanne has responsibility for product, system and process training; strategic sales opportunities; and sales tool development. Suzanne and her team also act as the primary partner with Human Resources to develop programs focused on recruitment and employee and organizational development.

From 2007 to 2010, Suzanne was a director of Engineering in Qwest's Network organization, where she had responsibility for pre-sales engineering for Business Markets and Wholesale sales opportunities. The projects she managed, which supported deployment of Qwest's strategic Internet, Ethernet and private line services, had an annual capital budget of approximately $200 million.

Suzanne began her career at Qwest in various sales and sales support positions in Qwest's corporate offices in Denver, Colorado. In 2000, she relocated to the Northern California/Walnut Creek sales branch, where she provided engineering and account management support for several of Qwest's largest global accounts, including AOL and Microsoft. In 2003, Suzanne was named to lead the Project Management organization, a team of project managers across the country supporting complex network builds and large multi-node network deployments.The next year, she moved back to Denver and added responsibility for sales engineering and account consultant support for the eastern half of the country. In 2005, she was asked to become chief of staff for BMG's East Region.

Suzanne's experience also includes six years at MCI, where she held various management and project management positions in that company's engineering organization. Before joining the telecommunications industry, she spent several years working as a production assistant and finance analyst at CBS News,Washington, D.C.

Suzanne holds a bachelor of arts degree from Towson State University in Baltimore, Maryland. She, her husband and two children live in the Denver area.