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At Qwest, we want our customers to have a positive and secure telecommunications experience. If you have questions about the information below please contact Qwest customer service at 800-244-1111 or to click to chat with a Qwest representative click on the customer service link.
Wireless fraud
Thieves order phones under a false identity and use them, resell them,
or commit large scale long-distance fraud until the wireless provider
identifies that it is happening and cuts them off.
Voice Mail
Unauthorized users remotely access mailboxes to place collect, third-party
and direct-dial calls at the victim’s expense.
Call Forwarding
Perpetrators leave automated messages requesting you to press ‘*72’
(or something similar) and attempt to forward your number to a long-distance
operator for use by others to make long-distance calls that will be charged
to you.
Collect Calls
There is a telephone scam that originates from Mexico and often
targets Hispanic communities. Consumers are deceived into accepting a
collect call from a particular family member when, in fact, the call is
from a stranger. The consumer is then fraudulently billed a large amount
for a call that lasts a few minutes or less.
Calling Cards
Beware of calls to your home or office from people posing as a telephone
representative and asking for your calling card number. Once they have
the card number, the real fraud begins. Qwest representatives will never
call and ask for your calling card number.
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